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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Keith M.
25 Aug 2025
Verified reviewwanted an easel for a while, saw this one in the sale had to have it at that price,
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Neil G.
25 Aug 2025
Verified reviewI have ordered products from Cowling & Wilcox on a number of occasions. Ordering has always easy. Products have always been of a good quality and very reasonably priced.
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Stephen W.
25 Aug 2025
Verified reviewVery friendly & helpful excellent to deal with great service
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Nicola W.
25 Aug 2025
Verified reviewAs advertised delivered in time
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Sarah B.
25 Aug 2025
Verified reviewExcellent products, better than I thought they would be, great value for money, and a reasonable time to wait for delivery
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Rosemary Y.
25 Aug 2025
Verified reviewArrived promptly and product very good.
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Paul B.
25 Aug 2025
Verified reviewComprehensive offering of products, and found the website was easy to navigate. Also, it was easy to use filters to hone in on what I was interested in.
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Daniel M.
25 Aug 2025
Verified reviewHonestly the dispatch and delivery was the slowest I have experienced in a long time. The products are as to be expected but if you need anything quickly this would be an issue.
Reply from Cowlingandwilcox.com
Hi Thank you for leaving a review for us but, to be honest, we're a bit baffled. I've looked into your order and can see you ordered on the 28th July. The order was dispatched on the 30th July and then delivered by RM on the 2nd August (a Saturday). According to our records, there were no delays at all. I also can't see you contacting us at all with any concerns. Can you please clarify where the issues were? Kind regards Guy
Reply from Daniel M.
I have ordered supplies from too many companies to count and the vast majority dispatch same day if ordered before 2pm (or around then) and if not it’s next day. Two days to dispatch a product is slow compared with your competition (at least from my experience). It’s not a huge criticism but it would be enough for me to shop at another company. I did contact you by telephone and it was on the 30th when the product was dispatched as I was starting to wonder if the order had been received as I did not receive a confirmation email either.
Reply from Cowlingandwilcox.com
Ah, I see. Thanks for letting me know. We do often send out next day, if not same day but Monday (the day you ordered) is often our busiest day due to the buildup of orders over the weekend. I also notice you ordered after 2pm on a Monday so this would have made it even harder for us to send out so quickly. If you'd have ordered a little later in the week I'm sure there would have been no issue. I can fully understand that if you're used to receiving goods quickly it would have been frustrating. We'll continue to work on our shipping and thank you for your valuable feedback.
Reply from Daniel M.
Good to know for the future. Have a great day!
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John F.
24 Aug 2025
Verified reviewyou have to know what you want to buy, speculatively selected products might be a problem if you need to return. i.e. known brands no issue, but taster purchases might be. I tried the return process its pretty much non communative - be prepared to write the product cost off.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've looked into your order for you and I've found out you did a return request and asked us to cover postage for damaged goods but there were no images attached to show anything was damaged. We then emailed you to ask for photos to show damage/fault but we've received no response. We also offered to send replacements instead of return labels if you'd still like the goods but again no reply. I think we've been fully fair and have fully followed (if not going further) our T&Cs. You're very welcome to return goods but they would be at your expense if there is no damage. Also, if convenient, you can view all of our goods in our 4 shops. If I can help further, please don't hesitate to get in touch. Kind regards Guy.
Reply from John F.
I dont wish to get into a fighting match, I did reply with photos on the day i got the photo request. I've had no contact from you since that photo request. As far as I'm concerned I've written off the purchase it wasn't a lot of money. The warping has flattened out to a greater extent - It just was a disapointing purchase. The paint element was very good.
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Mia G.
10 Aug 2025
Verified reviewQuick despatch and fast delivery
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A h J.
10 Aug 2025
Verified reviewThe site was easy to navigate, it was a one stop shop for the materials I needed which were offered at a great price. Placing the order was straight forward and they arrived promptly. I was very happy with the service and will shop here again
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Graham R.
10 Aug 2025
Verified reviewI’ve been a customer now on many occasions. Their site is really easy to navigate in what you want, and their prices are the better compared to others I’ve looked at. Their delivery charges are on the excessive side, especially if you only need a couple of paints or brushes. I think a more varied postage would be advantageous, for me, anyway, rather than having a standard charge. But for Artist materials they’re the number one, for prices, quality and quantity. If you’re an artist like me, I would highly recommend you shop here. You save money, and I’m never disappointed. Just try to buy a few things at a time, as the postage can be expensive. I love shopping here. Highly recommended! So check them out. Oh! They’re always having some discounted offers too. I rate them a 5 star without any hesitation.
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Annabel D.
9 Aug 2025
Verified reviewExcellent value and fast shipping.
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Jane B.
9 Aug 2025
Verified reviewGood transaction speedy delivery would recommend
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Rowan L.
8 Aug 2025
Verified reviewWonderful quality sketchbooks
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Sandie T.
8 Aug 2025
Verified reviewalways love new stuff to use for my art
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Lynne M.
8 Aug 2025
Verified reviewFab service
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Ian S.
5 Aug 2025
Verified reviewPrefer delivered on yome.Sketchbook and pencils fine.
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Riel N.
5 Aug 2025
Verified reviewGreat price, well packaged, timely delivery,….
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Andriy S.
5 Aug 2025
Verified reviewGreat service, one of my top two places to shop for art supplies, quick delivery and everything was well packed.
Reviews displayed in chronological order
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