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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Rod B.
24 Mar 2026
Verified revieweasy to order and items were well packed and protected for postage
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Anita B.
24 Mar 2026
Verified reviewEasy to use website, ordering and payment also quick and easy. Product was well wrapped and arrived in excellent condition.
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Debbie B.
24 Mar 2026
Verified reviewLovely company.Brilliant bargains,and a wide range to choose from.
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Charles C.
24 Mar 2026
Verified reviewQuality product at a reasonable price, delivered quickly.
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Daniel D.
24 Mar 2026
Verified reviewSorry. I hate to bad mouth anyone in the art business as Its great to see them succeed. However the little A5 canson sketchbook purchased was clearly advertised as '120 page ' a5 in the photos. The one they sent however was the 60 page version that can much more easily and quickly be purchased on amazon. I paid double to Cow and Wilcox as the delivery doubled the price believing the photos advertised that it was the 120 page version. Its hard not to feel scammed.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm sorry you're disappointed with your purchase but I can assure you this was an oversight not an attempt to scam. In our description, we clearly say the product has 60 sheets not 120. The issue has arisen because it's a French product and in France they tend to count the sides not the sheets, hence 120. I'm sorry you found the product cheaper on Amazon but, to be honest, this is fairly rare as it's very common for us to be cheaper than Amazon. As a gesture of goodwill, I'd be happy to refund the difference. Please let me know if this would be satisfactory. Kind regards, Guy.
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Lynda C.
24 Mar 2026
Verified reviewYou were brilliant in sending my items by express post after the initial delay, this was immensely helpful to me as it meant I had the paper I needed in time. Thank you so much for doing this.
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Christine S.
24 Mar 2026
Verified reviewAll went well. Easy to use site. Great choice of products
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Mark H.
24 Mar 2026
Verified reviewGreat range of art and craft equipment plus knowledgeable staff. Fair prices for items and lots of special offers.
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Barbara S.
20 Mar 2026
Verified reviewDelivery was on time and the packing was good. I am very pleased with the workstation. Good quality especially for the price. I ordered a few tubes of acrylic. Haven’t opened them yet but I am sure they will be good!
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Sarah K.
20 Mar 2026
Verified reviewExcellent, great team
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Anita L.
20 Mar 2026
Verified reviewEasy to find what we wanted and clear navigation throughout the site. When we needed a little help with click and collect, the staff were very helpful on the phone.
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Dani S.
20 Mar 2026
Verified reviewMain reason for 3 stars is delivery, explained below- otherwise email responses were prompt, friendly and helpful and the product itself was fine bar some damage during delivery and prices are good. I recently bought a 120 tin of polychromos and qualified for free delivery. As mentioned by some previous reviews my free delivery was sent using EVRI, had I known I would have preferred to click and collect, or pay for Royal Mail. I placed the order very late on Saturday and the item was dispatched on Thursday. I received the items on Sunday so about a week to get to me. It was sent in a bubble wrap lined envelope and labelled fragile but the tips of the pencils had been broken during transit on the first tray.
Reply from Cowlingandwilcox.com
Thank you for sharing your feedback with us. I'd love to blame the Courier but, in this case, this is all our fault. I've looked into your order and can see it took us 4 working days to send out your goods. This is totally unacceptable and I wholeheartedly apologise for this. We recently had an issue with unforeseen sickness which did slow us down somewhat and it looks like you were caught up in that. We normally aim to despatch all orders within 2 working days but we definitely let you down on this occasion. In terms of the packaging, this product should really have been put in a well-protected box. I think our packer thought it was in a metal tin and inside a strong cardboard outer but Carriers these days are under so much pressure that they're often treating our parcels with a serious lack of respect. Thank you for your feedback on your experience and, once again, I'm very sorry. I'll ask one of our customer service team to contact you to find out which pencils have been damaged and we'll send out replacements straightaway. Kind regards, Guy.
Reply from Dani S.
Thanks for taking the time to respond- I completely understand things like that happen and hope your colleague is feeling better. I appreciate that and look forward to hearing from you, thanks!
Reply from Cowlingandwilcox.com
Thank you so much for your understanding. I know my colleagues are trying to get in touch with you to help you with your damaged pencils. I'll ask them to email you again or, alternatively, could you please call us on 01303 290550? Kind regards, Guy.
Show exchanges Hide exchanges -
Elizabeth K.
20 Mar 2026
Verified reviewThe website was clear & easy to navigate. The range of acrylics was perfect & communications from C & W were personable & informative.
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Maggie H.
20 Mar 2026
Verified reviewI ordered some canvasses from Cowling & Wilcox and have no concerns with their products. I felt the overall timescale from order to delivery was slow in comparison to other services. Communication from C&W was practically non existent and I had to chase the progress of my order. Communication with customers shouldn’t be too difficult in this technological age, so there’s definitely a need to improve this with C&W to ensure their customers get a better service and experience.
Reply from Cowlingandwilcox.com
Thank you for taking the time to share your feedback. We’re glad to hear you were satisfied with our canvases but I've looked into your order and can see it took 4 working days to send out your goods. This is totally unacceptable and I can only apologise. We always try to send out goods within 2 working days but we've had a bit of unforeseen circumstances in terms of sickness recently so things did slow down for a while. I'm also very disappointed to hear we didn't communicate enough as we try to send out emails regularly and respond to emails within a few hours. Once again, I'm so sorry for this. Kind regards Guy
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Glenda G.
20 Mar 2026
Verified reviewExcellent company, despatched quickly, always reliable. Great sales prices but normal pricing is also competitive.
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Elizabeth M.
18 Mar 2026
Verified reviewgood prices although the shipping was a bit slow.
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Aliyah A.
18 Mar 2026
Verified reviewMegan was really nice and responds respectfully and promptly
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Mariam W.
18 Mar 2026
Verified reviewNavigation on the site was easy and package arrived with care. It was packaged nicely to ensure no damage
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Martha F.
18 Mar 2026
Verified reviewGreat selection of Posca Pens at reasonable prices. Thanks!
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Jean N.
18 Mar 2026
Verified reviewVery pleased. Order felt with quickly and arrived in very good time, safely. A little more packing material might have been good. Very good product at a good price. Given the price I expected to find one or two parts of the easel missing, but all the pieces were present. Excellent buy.
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