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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Elizabeth H.
31 Mar 2026
Verified reviewClear straightforward site,, prompt delivery
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Scott G.
31 Mar 2026
Verified reviewI’ve not got my product yet I was supposed to get it today now it’s Wednesday!!!!!
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E. C.
31 Mar 2026
Verified reviewGreat.
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Brenda T.
31 Mar 2026
Verified reviewGreat value
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Claire F.
24 Mar 2026
Verified reviewquick service. Good response to questions
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Jane C.
24 Mar 2026
Verified reviewOrders arrive promptly and the products are very cost effective. I have brought many artists to this site and they all said the same.
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Emma P.
24 Mar 2026
Verified reviewEasy to use website. Quality art supplies at competitive prices. Super fast delivery and considerate packaged. Thank you.
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Samantha D.
24 Mar 2026
Verified reviewGreat product and good service
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Lesley H.
24 Mar 2026
Verified reviewItems were very well packed and everything was there. Timely delivery. Couldn’t ask for a better service.
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Emma L.
24 Mar 2026
Verified reviewlarge range of products. Excellent service and fast and safe delivery.
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Alison E.
24 Mar 2026
Verified reviewA good selection of materials, at a reasonable price, and with prompt delivery.
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Katherine S.
24 Mar 2026
Verified reviewOrdering was easy and delivery went according to plan. Very smooth from start to finish.
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Catherine D.
24 Mar 2026
Verified reviewThese are the wood panels of exactly the size I wanted and at a good price.
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Robert N.
24 Mar 2026
Verified reviewHappy with the product and came on time.
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Sue R.
24 Mar 2026
Verified reviewImpressed with the customer service from Megan. The items are well priced.
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Clare W.
24 Mar 2026
Verified reviewGood
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Leonard L.
24 Mar 2026
Verified reviewSome good deals in sales and lots of choice for specific requirements ,good customer service with my only problem sorted
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Nigel B.
24 Mar 2026
Verified reviewNice item , quality finish despatched swiftly .Hope it makes my painting better
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John P.
24 Mar 2026
Verified reviewEasy to use website, good range of products
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Elisabeth B.
24 Mar 2026
Verified reviewGood value and reasonable dispatch time. I usually buy 3 tubes of acrylic paints at a time as that way the y come in a box. This time they didn't, they were just in a jiffy bag and one tube was dented. When I took the cap off the paint spurted out due to the bend in the tube, so I lost quite a bit and it was messy. I hope next time that they will be put in a box.
Reviews displayed in chronological order
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