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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Sandra S.
28 Aug 2026
Verified reviewVery good service and quick delivery
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Ann M.
28 Aug 2026
Verified reviewNo problem with this company Delivery on time. Items ordered were as described.
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Steve G.
28 Aug 2026
Verified reviewI can't say much as I don't have a long attention span. But everything I have bought has been of the finest quality and prices are amazing. Finally I found delivery,,,,,,! Oh look!!! A Jellybaby.
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Stephen W.
27 Aug 2026
Verified reviewGreat to deal with affordabile quality materials great to deal with highly recommend
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Sandra H.
27 Aug 2026
Verified reviewExcellent service & excellent product - would definitely recommend.
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Kenneth D.
27 Aug 2026
Verified reviewMaybe you should look at using Royal Mail for smaller packages
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Lewis M.
27 Aug 2026
Verified reviewGreat product at a great price. Even with delivery costs, it was cheaper than anywhere online and in local stores.
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Caroline L.
27 Aug 2026
Verified reviewReceived in good time thanks
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Lucy J.
27 Aug 2026
Verified reviewThe products available are excellent but the website is not good, it's slow and clunky. The customer service is excellent, I've had to contact them a couple of time and they've always been really helpful.
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Dawn W.
27 Aug 2026
Verified reviewNavigation of site is good, if a little 'clunky' compared to other sites. Prices are comparable with other sites and sometimes have great savings. I don't always find what I'm looking for but there is usually a suitable alternative. My last order had some excellent savings, the delivery time was pretty good too.
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Anne C.
27 Aug 2026
Verified reviewExcellent service. My items arrived in good time and were very securely packaged.
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Deborah M.
27 Aug 2026
Verified reviewSketchbooks are great, sharpener works on both sizes and markers very good
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Julie B.
27 Aug 2026
Verified reviewVery happy with products and service, have recommended
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Laura K.
27 Aug 2026
Verified reviewThe site is easy to navigate and order items.
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Sandra G.
27 Aug 2026
Verified reviewEasy website to use, excellent quality goods , competitive pricing. Very quick delivery and kept updated.
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Mark S.
27 Aug 2026
Verified reviewGreat prices, fantastic customer service
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Maaria C.
27 Aug 2026
Verified reviewGreat customer service
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K. B.
27 Aug 2026
Verified reviewEasy to find what I wanted on the website and delivery was prompt
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Elaine S.
27 Aug 2026
Verified reviewMy first order and I'm delighted. My order was well packaged and received on time. The website is user friendly and the product is as exactly as I expected.
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Frankie W.
27 Aug 2026
Verified reviewthe website and customer service were excellent
Reviews displayed in chronological order
Contact
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