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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
2 Aug 2022
Verified reviewThe team at Cornilleau UK were absolutely fantastic - helpful, courteous and engaged with my order - amongst the very best customer service i have experienced in years - thank you!
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A. A.
1 Aug 2022
Verified reviewTable is great. Delivery slot is poor - we waited in all day and the drivers only turned up in the evening 40 minutes after the window was supposed to close - no steer at all when they'd come. Presumably they get delayed assembling tables for those who have paid for that option, but the overall service experience was a bit poor.
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A. A.
1 Aug 2022
Verified reviewPrompt service and delivery, will certainly use again
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A. A.
31 Jul 2022
Verified reviewGreat customer service and speedy delivery. Website easy to navigate and good choice of products. Very happy with purchase. Recommend purchasing from Cornilleau to friends and family.
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A. A.
27 Jul 2022
Verified reviewAn obscure part broke on my TT and a very helpful person searched for the right table installation guide and helped me find and order the part. Delivered rapidly too. Well done
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A. A.
27 Jul 2022
Verified reviewThe service was very good. And the table arrived in a timely manner with helpful delivery staff. Bought as a 60th birthday present and we were not disappointed. Bought the cover and bats too, which are excellent quality.
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A. A.
26 Jul 2022
Verified reviewEasy to order and timely delivery of exactly what I needed. Thank you
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A. A.
25 Jul 2022
Verified reviewexcellent service and happy to have found some spares for my table which is now unavailable to buy new. Price was the cheapest I could find. Good service all round
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A. A.
23 Jul 2022
Verified reviewUnfortunately the net I bought was the wrong size and wouldn’t fit my cornilleau outdoor table tennis table. Update: after posting a review here they contacted me to recommend the correct net which I have now ordered. Changing review up from 1 to 2 stars.
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A. A.
23 Jul 2022
Verified reviewGreat service and good assembly service too. Table has been a real game changer we play on it for hours especially when guests come they love it! Table is high quality and feels like it will last. The oversize wheels are a godsend too as it makes it easier to move it over our quite bumpy lawn when it needs to be stored.
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A. A.
22 Jul 2022
Verified reviewPackaging, shipping, design, quality, ease of use all 5 stars!
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A. A.
22 Jul 2022
Verified reviewArrived on time and as described.
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A. A.
22 Jul 2022
Verified reviewEverything arrived on time, absolutely no problems. In fact I had ordered the wrong colour and this was changed promptly without any quibble!
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A. A.
20 Jul 2022
Verified reviewThe table is simple but excellent, and the guys who delivered and built it were brilliant - very efficient, fast and courteous. Very happy.
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A. A.
20 Jul 2022
Verified reviewBrilliant table tennis table. Was a huge hit at our recent garden wedding reception. Easy to move about but I am glad we paid the extra to have it put together.
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A. A.
19 Jul 2022
Verified reviewExcellent service
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A. A.
17 Jul 2022
Verified reviewJust purchased my third TT table from this company. Brilliant products and great service. Thank you
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A. A.
16 Jul 2022
Verified reviewQuick delivery, good product
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A. A.
14 Jul 2022
Verified reviewTerrific spare parts site. Received replacement net bracket in a couple of days but still awaiting some small lugs which were not in stock.
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A. A.
14 Jul 2022
Verified reviewNeeded a number of parts for our outdoors table and the Customer support was excellent. All the parts were available which is also great as many manufacturers don't support this after just a few years. The parts were slightly expensive but at least we can have continued enjoyment playing table tennis. Many thanks
Reviews displayed in chronological order
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