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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
15 Jan 2023
Verified reviewDid everything I needed it to do.
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A. A.
21 Nov 2022
Verified reviewExcellent service and nice team to deal with
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A. A.
15 Nov 2022
Verified reviewI ordered a Sport 200X outdoor table, the PREMIUM accessory set and the assembly service. The table was delivered on time, the assembly guys were great, and the table and all the accessories were good quality except the "premium" cover which was thin plastic and has torn in four places even though I was careful putting it on and off. Don't waste your money on their cover. I have bought an Oxford Cloth cover from another outlet.
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A. A.
22 Sept 2022
Verified reviewPerfect table, perfect service We bought a 500X Performance Outdoor Table about 6 months ago, and the table is excellent. Before buying I phoned Cornilleau UK and was able to get all of the info I needed to decide on my purchase, spoke to a very nice lady who had all of the answers including delivery details which were spot on. Delivery was very good. I assembled it myself and did a fine job! Happy family, thank you.
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A. A.
12 Sept 2022
Verified reviewGreat bats, very solid spin.
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A. A.
7 Sept 2022
Verified reviewQuick delivery, arrived in a well protected box. Quality is very good and happy with the purchase. Putting together was ok but I used a socket tool and you need a 2nd person at least two times for a minute or so to help you guide the table into the channel you might also need help lifting it if you cannot do by yourself). Without a socket tool it would have taken me around 3 hours to put together and I am a competent DiYer.
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A. A.
3 Sept 2022
Verified reviewEasy order online, extremely polite and helpful call from the seller to explain delivery. Prompt and efficient delivery
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A. A.
31 Aug 2022
Verified reviewGreat delivery experience. Clear timings and communication. Paid for build service and this was quick and very efficient
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A. A.
29 Aug 2022
Verified reviewThe customer service staff were so helpful when I initially ordered the wrong replacement parts for our 14 year old table. They ensured that I got the correct ones and returning my incorrect purchase was simple.
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A. A.
26 Aug 2022
Verified reviewTable delivered as planned. Men erected it efficiently and with good humour. Table is brilliant. Easy to put up and down and the cover goes on smoothly with no snags. Very happy with the delivery and quality of the product.
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A. A.
24 Aug 2022
Verified reviewAn issue with an online order was swiftly dealt with. Very friendly and efficient service.
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A. A.
19 Aug 2022
Verified reviewFound the replacement part I needed easily and at a very reasonable price so net on table back up and running in no time!
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A. A.
11 Aug 2022
Verified reviewWell the table was good and i guess almost reasonably priced for the quality however they completely ruined a great customer experience for a few simple reasons... 1- adding annoying terms to the assembly AFTER its purchased. 2- saying the assembly takes an hour or more (and charging accordingly) when it took less than 30 minutes 3- insisting on assembling in kitchen bc it was raining slightly - which was okay in itself but they initially looked for reasons not to do it. 4- refusing to put the cover on that id purchased before taking it back outside of my kitchen. Quoting some jobsworth type conditions or rules why "they weren't allowed" You know the usual british terms and conditions rubbish. 5- a nice touch would have been to take away the box having purchased the product with assembly included but no they "not allowed " to that either. Im sure they'll quote all reasonable reasons for the above but the point of this review is they asked me for a review of how to help them in future with great customer experience and the above is an honest way they could i.e. by not having deliverers acting in a jobsworth manner OR not giving those people rules that simply downgrade the customer experience.
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A. A.
9 Aug 2022
Verified reviewVery good service
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A. A.
8 Aug 2022
Verified reviewVery helpful on the phone when I placed the order. Delivery was when I had been told it would be. The table has already had lot of use and is very popular.
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A. A.
8 Aug 2022
Verified review600X outdoor table purchased. Bought additional fitting. Took the day off work to allow this when instructed. Table delivered but without fitting. Contacted a few days later and was told it should of been completed in one visit, had to take further time off to facilitate a second. Wasted both yours and my time. Taken the excitement away from the birthday present due to the extra weeks to get sorted.
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A. A.
8 Aug 2022
Verified reviewGreat service from ordering to delivery… took 2 hours to assemble & definitely a 2 man job.. but very clear instructions & all the bits easy to find! A superb table… shame Cornilleau don’t do a semi rigid cover for the table!
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A. A.
7 Aug 2022
Verified reviewExcellent service
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A. A.
7 Aug 2022
Verified reviewGreat product and great service. Would recommend wholeheartedly.
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A. A.
2 Aug 2022
Verified reviewEasy & quick service - well done
Reviews displayed in chronological order
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