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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
12 Jul 2022
Verified reviewWebsite was so useful for finding the spare parts after storm damage to my table tennis table. The Frame is still sturdy and I love the table.
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A. A.
12 Jul 2022
Verified reviewThis bat has enabled me to transform my game through having more control and confidence. As a result I am winning many more points and games which would have been easily lost using a lower quality bat. Very happy with my long term purchase.
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A. A.
12 Jul 2022
Verified reviewGreat company.
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A. A.
11 Jul 2022
Verified reviewA part was broken but called and replacement was sent immediately. Customer service team know their stuff and very helpful
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A. A.
11 Jul 2022
Verified reviewvery good customer service and delivery. Excellent product.
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A. A.
9 Jul 2022
Verified reviewGreat product and service
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A. A.
7 Jul 2022
Verified reviewCustomer service was faultless. Very post it I’ve experience
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A. A.
6 Jul 2022
Verified reviewvery pleased with the bats, hopeful practice will make perfect!
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A. A.
1 Jul 2022
Verified reviewExcellent quality Good fun
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A. A.
30 Jun 2022
Verified reviewPrompt delivery and assembly. Love the table - high quality and feels like it will last a long time. The oversize wheels are a brilliant feature as it helps us move the table over grass and bark to its storage location after each session.
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A. A.
29 Jun 2022
Verified reviewProduct was fine and delivered as promised. Unfortunately I struggled with your website. It wouldn't respond at first few attempts. Layout of items could be improved for easier discovery of items.
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A. A.
29 Jun 2022
Verified reviewI was very pleasantly surprised by how extensive and reasonably priced the parts were and the service was outstanding - a very refreshing change indeed so well done all.
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A. A.
28 Jun 2022
Verified reviewThere's a few things in life I try and avoid, namely, writing reviews, buying anything made in China, and supporting the French economy! A while ago I had to buy some wood filler and the only one I could get was French and wouldn't you know it, the best I've ever used. Then just earlier this year I had to buy a new bbq and the only one I could find not made in China was French and damn me fantastically good. Now I've just bought an outdoor table tennis table, you're probably way ahead of me now. Yes French and to make matters worse a deserving 5* review. Quality gets 5*, Design Features gets 5*, Delivery 5*, Communication 5* and After Sales Support deserves 10* if it were allowed. Tonight for supper I'm eating my words. We'll done Cornilleau and UK table tennis.
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A. A.
25 Jun 2022
Verified reviewEasy ordering, on time delivery and excellent set up service.
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A. A.
23 Jun 2022
Verified reviewGreat quality table. Only grumble is the Health and safety gone mad syndrome that means 2 men won’t go down ONE step. 🤷♀️
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A. A.
22 Jun 2022
Verified reviewWe got new parts and net. Our table looks like new!
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A. A.
19 Jun 2022
Verified reviewExcellent system for finding spare parts meaning you can keep using the top quality equipment.
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A. A.
19 Jun 2022
Verified reviewCustomer services was fantastic. I ordered the outside 540 table- a part was broken but was replaced the next day. The quality of the table is excellent. I am really happy with the brand and model choice.
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A. A.
15 Jun 2022
Verified reviewthe ping pong table arrived without assembly instructions. we have had to look online to try and assemble it and we still haven't managed as its so difficult.
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A. A.
13 Jun 2022
Verified reviewSuper personal service, really looking out to ensure I got what I needed not what I was ignorantly trying to incorrectly buy. Best I have come across - great products (table tennis table wheels in my case - outdoor type and for a non-Cornilleau table at that) and great service - what's not to like?
Reviews displayed in chronological order
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