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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
20 Mar 2023
Verified reviewCustomer service very responsive. Pleasure to deal with the company despite changes to timelines on our end. Both the email support and phone customer support is very good.
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A. A.
17 Mar 2023
Verified reviewQuick delivery and good communication- I was phoned to arrange a convenient date and time for the delivery. The table itself is brilliant- we have had hours of fun with it already and look forward to using it lots more once the warmer weather comes!
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A. A.
16 Mar 2023
Verified reviewEverything worked as it should
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A. A.
13 Mar 2023
Verified reviewFriendly helpful phone call so sort spare parts id
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A. A.
12 Mar 2023
Verified reviewGreat experience from customer service advice, delivery and the table is fantastic as well.
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A. A.
12 Mar 2023
Verified reviewBought a top quality bat for a Christmas present. Very pleased.
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A. A.
10 Mar 2023
Verified reviewOutstanding service. Super helpful support on a spare part enquiry and subsequent rapid dispatch of items.
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A. A.
8 Mar 2023
Verified reviewFantastic table that is really sturdy and easy to fold up once built. The whole family is enjoying playing on it. It was hard to put together though and we had to go and buy some additional screws because the ones that came with did not seem to fit through the given holes.
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A. A.
7 Mar 2023
Verified reviewCustomer service was great: after contacting them about a poir quality table tennis bat, they sent us a new one without delay.
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A. A.
7 Mar 2023
Verified reviewstaff were very attentive. Got back to me when required. Great advice given.
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A. A.
7 Mar 2023
Verified reviewTelephone order was dealt with professionally and proficiently, Thank you.
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A. A.
5 Mar 2023
Verified reviewExcellent service, many thanks
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A. A.
4 Mar 2023
Verified reviewHad a problem with a part broken. You helped identify the part number and the link to buy it. So seem less process and easy, part arrived on time. Thanks very much for helping me get my table back up and running
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A. A.
24 Feb 2023
Verified reviewHelpful on the phone, and efficient in delivery.
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A. A.
23 Feb 2023
Verified reviewQuality product and pretty good instructions for erection.
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A. A.
19 Feb 2023
Verified reviewGreat service, part I needed was easy to find & dispatched quickly
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A. A.
18 Feb 2023
Verified reviewOrdered a spare part. It arrived. And fitted.
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A. A.
16 Feb 2023
Verified reviewGreat customer service, and prompt delivery of spare part.
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A. A.
24 Jan 2023
Verified reviewThe Team were totally amazing, outstanding craftsmanship, were entirely flexible and polite. I would use them again without a thought. Huge value for money.
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A. A.
22 Jan 2023
Verified reviewExcellent customer service.
Reviews displayed in chronological order
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