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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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A. A.
25 Jul 2024
Verified reviewThe spare part arrived promptly
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A. A.
23 Jul 2024
Verified reviewvery helpful and easy to deal with it
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A. A.
20 Jul 2024
Verified reviewGreat customer service and speedy delivery.
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A. A.
20 Jul 2024
Verified reviewFantastic customer service, I needed at quick delivery and the lady pulled out all the stops to get the table and accessories delivered next day from different warehouses. Awesome table, the whole experience was wonderful 👍🏻
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A. A.
17 Jul 2024
Verified review2 years in a row, we have needed some spares! Adam is so helpful and the delivery mode worked. All received safely and despite the rain, we can play TT once more! Brilliant service.
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A. A.
15 Jul 2024
Verified reviewReally happy with the table and a slight issue with delivery but Cornilleau were brilliant and I was confident they would sort it out - in the end there was no need but it was great to have that reassurance from customer service.
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A. A.
15 Jul 2024
Verified reviewWould have been helpful to have the size of the cover on the description, rather than the size of the package it came in! It fitted our 100x table though.
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A. A.
13 Jul 2024
Verified reviewTry good - fab choice of tables
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A. A.
13 Jul 2024
Verified reviewWorks well
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A. A.
12 Jul 2024
Verified reviewEasy to navigate, delivery was as expected, all good.
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A. A.
11 Jul 2024
Verified reviewFantastic service.
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A. A.
10 Jul 2024
Verified reviewIncredible condition. Happy with rackets
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A. A.
7 Jul 2024
Verified reviewExcellent help and correct replacement received within a couple of days.
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A. A.
5 Jul 2024
Verified reviewFair price. Item arrived quickly
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A. A.
5 Jul 2024
Verified reviewDelivery was ok. A little slower than I expected, but communication was good. Couriers put the table where I needed it, but were grumpy about it (it is heavy). Table took at least 90 minutes to put together and is a 2 person job for some of it. Instructions are ok to follow, but I can see why some may find it confusing. Take your time, check all the bits are there (mine were) and read ahead to avoid mistakes. Overall good. Table is sturdy and great fun
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A. A.
4 Jul 2024
Verified reviewGreat product, efficient delivery, although the assembly instructions for adding the net could be a bit clearer!
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A. A.
3 Jul 2024
Verified reviewGreat service! Part arrived very quickly and good quality.
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A. A.
28 Jun 2024
Verified reviewWhilst my item was lost in post, after reaching out to customer service, they were able to quickly resend me the item without fuss. Thank you!
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A. A.
28 Jun 2024
Verified reviewReally helpful when I called. Table tennis table about 20 years old but still have spares. Fantastic service in every respect - so rare these days.
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A. A.
28 Jun 2024
Verified reviewSuper website. Quick delivery.
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