Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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Nigel G.
12 Jul 2025
Verified reviewThe only reason for not giving an excellent review is that the guys delivering the table did not give warning in advance (as advised) of imminent arrival. Apart from that, the table itself is excellent and the guys who did the delivery and assembly were very proficient.
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your feedback. We're glad to hear that you find the table excellent and appreciated our delivery and assembly team's proficiency. We apologize for the lack of advance warning about the delivery time, and we understand how important communication is in providing a smooth experience. Your insights help us improve, and we value your support. Best regards, The Cornilleau Team
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Elisabeth W.
11 Jul 2025
Verified reviewNeeded a new wheel for the table. It’s an old model but the part fits fine. Easy to find and arrived in good time
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience! We're thrilled to hear that you found the wheel you needed for your table and that it arrived promptly. It's always our goal to provide easy access to replacement parts for our products and our spare parts are available for a minimum of 20 years on every table. We appreciate your support and hope you enjoy your table for many more games to come! Best regards, The Cornilleau Team
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D. S.
9 Jul 2025
Verified reviewExcellent to know these parts are still available for old products. A good ordering process, clear and quick processing and the delivery timeframe was excellent. If we need to buy something else from you, I'll be right back. Thanks
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the parts for your older products and that the ordering and delivery processes met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, The Cornilleau Team
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Daniel S.
8 Jul 2025
Verified reviewGreat service including delivery, product is excellent
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you experienced great service and that you're pleased with our product. Your satisfaction is our top priority, and it’s rewarding to know we’ve met your expectations. We appreciate your support and look forward to serving you again. Best regards, The Cornilleau Team
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Martin O.
8 Jul 2025
Verified reviewExcellent
Reply from Uk.cornilleau.com
Hello! Thank you so much for your wonderful review and for giving us a perfect rating. We’re thrilled to hear that you had an excellent experience with our brand. Your support is greatly appreciated, and we look forward to continuing to provide top-notch products and service. Best wishes, The Cornilleau Team.
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Karl R.
6 Jul 2025
Verified reviewHonestly, first class service and Sebastien is an absolute asset to your company. Love the table too, excellent quality and had fun putting it all together. Great video instructions. Thank you Sebastien!
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a first-class experience and that Sebastien made a positive impact on your journey with us. We’re glad you enjoyed the table and found the video instructions helpful. Your satisfaction is our top priority! Best regards, Cornilleau Customer Service Team
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Adrian M.
4 Jul 2025
Verified reviewAmazing customer service. Our table was damaged during a party and we needed a spare part. The person I spoke to was very friendly and extremely efficient. She sent me the spare parts list which was easy to understand and took the order for the the spare part, which was reasonably priced. It also arrived the next day so brilliant service. Recommended!
Reply from Uk.cornilleau.com
Hello! Thank you so much for your kind words about our customer service. We’re thrilled to hear that Nikki was able to efficiently assist you with your spare part needs. Providing prompt and friendly support is our priority, and we appreciate your recommendation. If you need anything in the future, we're here to help! Best regards, The Cornilleau Team.
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Jane L.
4 Jul 2025
Verified reviewA reputable company, ping pong table made in France, replacement parts readily available, website easy to use
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your thoughts! We’re delighted to hear that you appreciate our reputation, the quality of our French-made ping pong tables, and the ease of use of our website. Your feedback is invaluable to us, and we continuously strive to enhance our offerings. If there’s anything more we can do to improve your experience, please know that your insights are always welcome. Best regards, The Cornilleau Team
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Jason G.
29 Jun 2025
Verified reviewGreat service and much cheaper than Donna’s for parts many thanks
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and found our parts more affordable. Your satisfaction is our priority, and we appreciate your choice of Cornilleau. Best regards, The Cornilleau Team
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Sanjiv P.
29 Jun 2025
Verified reviewVery happy with the table but the instructions for the assembly could be clearer
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your thoughts! We’re thrilled to hear that you’re happy with your table. We appreciate your feedback regarding the assembly instructions and will definitely take it into consideration as we strive to improve our user experience. Your insights are valuable to us! Best regards, The Cornilleau Team
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Ian P.
26 Jun 2025
Verified reviewSite was challenging but as soon as customer service got back in touch, everything was really easy. Customer service helped me figure out which spares I needed and also provided video tutorials so I knew in advance how to fit the replacements. All round an excellent experience.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your thoughtful review! We're glad to hear that, despite the initial challenges with our site, our customer service team was able to assist you effectively. We strive to provide helpful resources like video tutorials to ensure a smooth experience when fitting replacements. Your feedback is appreciated and encourages us to continue improving our services. Kind regards, The Cornilleau UK Team
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Paul N.
26 Jun 2025
Verified reviewI needed parts for Atable tennis table bought many years ago. Phoned customer service who directed me to the correct parts page, ordered and parts delivered promptly
Reply from Uk.cornilleau.com
Hello, Thank you for your wonderful review! We’re delighted to hear that our customer service team was able to assist you in finding the right parts for your table tennis table and that your order was delivered promptly. All our tables will have parts available for a minimum of 20 years so you should always be able to find what you need, and the team can assist you if not. Your feedback reinforces our commitment to providing excellent support to our valued customers, thank you! Best regards, The Cornilleau Team
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Tim E.
26 Jun 2025
Verified reviewEasy to place order. Good choice and range of items.
Reply from Uk.cornilleau.com
Hello, Thank you for your lovely review! We're so happy to hear that you found our ordering process easy and appreciated our range of items. Your support means a lot to us as we strive to provide the best experience for our customers. Kind regards Cornilleau UK
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Guy W.
25 Jun 2025
Verified reviewSurprisingly great service. Bought a niche replacement piece for my table tennis table. Found it easily, paid easily with Paypal and was delivered within 48hrs!
Reply from Uk.cornilleau.com
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you had a seamless experience finding and purchasing your replacement piece. Delivering our products promptly is a priority for us, and it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again. Best regards, The Cornilleau UK Team
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Bijan F.
25 Jun 2025
Verified reviewWas relatively simple to order, fast delivery! Overall a good experience
Reply from Uk.cornilleau.com
Hello! Thank you for your wonderful feedback. We're delighted to hear that you found our ordering process simple and experienced fast delivery. Your satisfaction is important to us, and we appreciate your support. If there’s anything else we can do in the future, please let us know. Kind regards Cornilleau UK
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Andrew C.
19 Jun 2025
Verified reviewGreat product delivered really quickly
Reply from Uk.cornilleau.com
Hello, It's great to hear that you love your product and that it arrived promptly. Your satisfaction is our priority, and we truly appreciate your support. Best regards, The Cornilleau Team
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Brams P.
18 Jun 2025
Verified reviewPerfect replacement wheels for my outdoor sport 440 TT table
Reply from Uk.cornilleau.com
Hello, We're delighted to hear that the replacement wheels for your outdoor Sport 440 TT table meet your expectations perfectly. Kind regards Cornilleau UK
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Ravi H.
18 Jun 2025
Verified reviewVery satisfactory. Good delivery service
Reply from Uk.cornilleau.com
Hello, Thank you for your positive feedback regarding our delivery service! Your input is invaluable to us, and we appreciate you taking the time to share your experience. Best wishes, The Cornilleau Team
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Jeremy O.
16 Jun 2025
Verified reviewReally helpful advice prior to buying a table tennis table.
Reply from Uk.cornilleau.com
Hello, We're thrilled to hear that you found our advice helpful in your decision to purchase a table tennis table. Our team is dedicated to providing a supportive and informative service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to serving you again in the future! Kind regards, The Cornilleau UK Team
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Ray P.
14 Jun 2025
Verified reviewTwo transactions, two first class experiences. Website allowed me to locate the precise parts I needed for my decades old our-door table. Ordering is as simple as it could be. Despatched quickly, with good communication and a quick delivery. The best thing about this is their very long term support for their product. It is the sign of a great company.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderfully kind review! We’re absolutely thrilled to hear that you found our website easy to navigate and that your orders were processed swiftly. We're proud of our long-term support for our products (minimum 20 years), and it’s rewarding to know our commitment is appreciated. Your feedback inspires us to continue providing the best possible service. Best regards, The Cornilleau Team
Reviews displayed in chronological order