Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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Colin T.
20 Aug 2025
Verified reviewVery helpful and efficient in getting the correct product I needed to replace a broken part on my table tennis table..
Reply from Uk.cornilleau.com
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you found our service helpful and efficient in getting the right part for your table tennis table. Your satisfaction is our priority, and we're here to support you anytime. Best wishes. uk.cornilleau.com team
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Chris T.
18 Aug 2025
Verified reviewGood
Reply from Uk.cornilleau.com
Hello, Thank you so much for your feedback! We're thrilled to hear you had a positive experience with our brand. Your support means a lot to us, and we look forward to serving you again in the future. Kind regards The Cornilleau UK Team
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Andrew S.
10 Aug 2025
Verified reviewXxxx
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your experience with our brand. Best wishes. uk.cornilleau.com team
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Ross H.
10 Aug 2025
Verified reviewChecked website. Asked question which was comprehensively and quickly answered. Bought item. Delivered quickly. Happy days
Reply from Uk.cornilleau.com
Hello, Thank you for your wonderful feedback! We're delighted to hear that you had a smooth experience from inquiry to delivery. Your satisfaction is our priority, and it's great to know we've met your expectations. If you need any further assistance, please feel free to reach out. Cornilleau UK
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N. T.
10 Aug 2025
Verified reviewGood level of product detail that made choosing the right model easy. Delivery simple to arrange. Arrived quickly. All parts present and correct.
Reply from Uk.cornilleau.com
Hello, Thank you for your fantastic feedback! We’re delighted to hear that you found our product information helpful and that your delivery experience was smooth. It’s great to know everything arrived on time and as expected. We appreciate your support and look forward to serving you again! Kind regards, uk.cornilleau.com team
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Karen M.
9 Aug 2025
Verified reviewArrived and as expected
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience with us! We're thrilled to hear that your order arrived as expected. If you have any further feedback or questions, please don't hesitate to reach out. Best wishes. uk.cornilleau.com team
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Paul S.
9 Aug 2025
Verified reviewFor the table I would have given 5 stars, however the process of unpacking the box to check the contents and any damage whilst the delivery driver is present, is just not practical.
Reply from Uk.cornilleau.com
Hello, Thank you for sharing your feedback. We understand that the unpacking process can be challenging, and we appreciate your thoughts on improving this aspect of our service. In the unfortunate event that a table arrives damaged it is important to note this with the delivery company as soon as possible which enables us to rectify any issues quickly, for these reasons we do ask customers to check the products on delivery. If you have any further suggestions or concerns, please feel free to reach out to us. Kind regards Cornilleau UK
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Charlotte M.
9 Aug 2025
Verified reviewEasy to order and quick delivery
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful review! We’re delighted to hear that you found the ordering process straightforward and enjoyed quick delivery. Your satisfaction is important to us, and we appreciate your support. Kind regards Cornilleau UK Team
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Ged E.
3 Aug 2025
Verified reviewHelpful customer service agents and very fast delivery. Overall excellent service.
Reply from Uk.cornilleau.com
Hello, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that your delivery was prompt. Your feedback is greatly appreciated and helps us continue to provide excellent service. We look forward to serving you again in the future. Best regards, The Cornilleau Team
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Robert T.
3 Aug 2025
Verified review----
Reply from Uk.cornilleau.com
Hello, We appreciate your feedback and are glad to hear you found some aspects of our products to be satisfactory. However, we’re sorry to learn that your experience didn't fully meet your expectations. We have reached out via email to help you further with assembling the spare part. Best regards, The Cornilleau Team
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Andrew J.
3 Aug 2025
Verified reviewThe standard free delivery was a bit of a faff. It is immediately passed to another company to sort a delivery date - and you hear nothing from them whatsoever, not even a "We've got your order and we'll contact you with a date" type thing. Eventually after hearing nothing I tried calling and got through finally after three times. I tried to get the table delivered before my birthday (the Saturday) and just got a text saying it will arrive the next working day after, ie the Monday. Shame, but i thought i had ordered it well in time for that. The delivery chaps were very good though, no problem there.
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience. We genuinely appreciate your feedback regarding the delivery process and understand that communication is crucial for our customers. We're glad to hear the delivery team performed well, and we'll certainly take your comments into consideration to improve our service. Your understanding means a lot to us. Best regards, The Cornilleau Team
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Gary D.
3 Aug 2025
Verified reviewBrilliant service
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words and for taking the time to share your experience! We are delighted to hear that you received brilliant service from us. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best possible support. Best regards, The Cornilleau Team
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Lilly W.
3 Aug 2025
Verified reviewGreat table and service, thank you
Reply from Uk.cornilleau.com
Hello, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your table and had a positive experience with our service. Your support means a lot to us, and we look forward to continuing to provide you with quality products. Best regards, The Cornilleau Team
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David T.
25 Jul 2025
Verified reviewTHe piece I ordered arrived quickly and I was able to repair my table tennis table
Reply from Uk.cornilleau.com
Hello, Thank you so much for your positive feedback! We're delighted to hear that your order arrived quickly and that you were able to repair your table tennis table. It’s always wonderful to know we’re helping our customers keep their equipment in top shape. We appreciate your support and look forward to serving you again in the future. Best regards, Cornilleau Team
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Grant E.
24 Jul 2025
Verified reviewGood quality producs
Reply from Uk.cornilleau.com
Hello! Thank you so much for your kind words about our products. We’re thrilled to hear that you find our offerings to be of good quality. Your feedback inspires us to continue providing the best for our customers. Should you have any further thoughts or experiences to share, we’d love to hear from you. Best regards!
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Emma T.
24 Jul 2025
Verified reviewArrived quickly
Reply from Uk.cornilleau.com
Hello, Thank you for taking the time to share your experience! We're delighted to hear that your order arrived quickly. Your positive feedback motivates us to continue providing excellent service. If there’s anything more we can do for you in the future, please feel free to reach out. Best regards, The Cornilleau Team
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James W.
20 Jul 2025
Verified reviewExcellent customer service - thank you!
Reply from Uk.cornilleau.com
Hello, It's great to hear that you had an excellent experience with our customer service team. Your satisfaction is our priority, and we appreciate your kind words. If you ever need assistance again, we’re here to help! Best regards, The Cornilleau Team.
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A. R.
17 Jul 2025
Verified reviewExcellent service. Item arrived very quickly with great communication and friendly professional delivery. Item was easy to install (just get the right tools from Amazon or DOY store if you don’t have them). Customer service was excellent - needed a replacement item which arrived in days. Item is more expensive than alternatives but you pay for quality. Website very user friendly.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you received your item quickly and enjoyed our friendly delivery service. It's great to know that the installation process was straightforward for you and that our customer support met your expectations when you needed assistance. We truly appreciate your trust in our quality products and your thoughtful feedback about our user-friendly website. Best regards, The Cornilleau Team
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Andy D.
17 Jul 2025
Verified reviewCouldn’t be happier. Ordering process, delivery and the table itself are all excellent.
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful review! It's great to hear that you had an excellent experience with the ordering process and delivery, and are now enjoying your table. Your satisfaction is our priority, and it’s great to know that we met your expectations. Best wishes, The Cornilleau Team
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Michael A.
15 Jul 2025
Verified reviewAdam did a great job getting me the right parts really helped
Reply from Uk.cornilleau.com
Hello, Thank you so much for your wonderful feedback! We’re thrilled to hear that Adam was able to assist you in finding the right parts. Your satisfaction is our priority, and it’s great to know that our team made a positive impact. We appreciate your support and look forward to serving you again in the future. Best regards, The Cornilleau Team
Reviews displayed in chronological order