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Review Summary
uk.cornilleau comes across as a brand that makes ordering feel easy and support feel genuinely hands-on. Customers mention quick replies, clear guidance to find the right parts, and delivery that arrives promptly and well packed.
Delivery
"Delivered quickly. We were kept informed of delivery time."
"Arrived quickly"
"Delivered on time"
Digital experience
"The website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly."
"I was very pleased with product ordered, easy to use website, part arrived within a week"
"I quickly located the parts required on the search engine. Easy ordering and correct spare parts received. Thank you."
Team expertise
"We were very pleased with your help and the instructions you sent, very impressed thank you"
"Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels.…"
Very helpful customer service. Identified what I needed to purchase and helped with some hints and tips on how to fit the replacement wheels. Definitely recommended.
"Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to…"
Really helpful customer service. The person talked me through which component I needed, explained where to find the correct code, and guided me to where I could place the order.
Responsiveness
"Very efficient - quick service"
"Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are…"
Very helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
"Customer service was excellent and staff were both really helpful when I called and even replying via email that evening. Very impressive!"
Friendliness & courtesy
"Excellent customer service"
"Excellent customer service and very helpful. Thank you"
"Super fast friendly and efficient Thank you!"
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Ian R.
3 Sept 2026
Verified reviewExcellent service. Support helped me identify the correct net for my old table. The ordering and delivery process was very smooth. Lots of communication and free delivery. Highly recommended.
Reply from Uk.cornilleau.com
Hello, Thanks so much for your lovely review, we are really pleased to hear you had a great experience with us. Your recommendation means a lot and we appreciate you taking the time to share your thoughts. Kind regards. Cornilleau UK
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Michael H.
2 Sept 2026
Verified reviewVery helpful and effective in customer support and after-sales. It is refreshing to connect quickly with helpful humans who know what they are talking about. It is also good marketing.
Reply from Uk.cornilleau.com
Hi there, thank you so much for your lovely review. We are thrilled you enjoyed your experience with us. Your kind words mean a lot and help others know what to expect. Kind regards, Cornilleau UK
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Neil M.
2 Sept 2026
Verified reviewExcellent communication throughout the order to delivery process
Reply from Uk.cornilleau.com
Hello, Thank you so much for your lovely feedback. We are really pleased you had a positive experience and that everything went smoothly. Best wishes. Cornilleau UK
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Rosemary C.
2 Sept 2026
Verified reviewVery pleased that the broken part could be replaced. We have had the table tennis table for many years now and were concerned that parts would not be available.
Reply from Uk.cornilleau.com
Hello, thank you for your lovely review. We are so pleased to hear you had a positive experience and that we could help. It means a lot to know our products are still bringing you enjoyment. Thanks again, kind regards. Cornilleau UK
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Alan H.
2 Sept 2026
Verified reviewthe service on spare parts is very good, however we have 3 Cornilleau tables two are different design on the legs and never need any attention this Cornilleau Sport 500 is very poorly designed, i.e, these ball feet keep dropping off and if not kept by different users have to be constantly replaced these are 5 I have ordered within a month.
Reply from Uk.cornilleau.com
Hello, Thank you for your feedback, we are sorry to hear your experience has been disappointing. We appreciate you taking the time to let us know, your comments are helpful. If you would like us to look into this further, please contact our support team via the website so we can assist. Kind regards. Cornilleau UK
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Paul C.
2 Sept 2026
Verified reviewPurchasing the table was easy but had to wait over a week for the next delivery slot.
Reply from Uk.cornilleau.com
Hi there, thanks for taking the time to leave a review. We are glad purchasing was straightforward for you. We really appreciate your patience and hope you are enjoying your table. Many thanks. Cornilleau UK
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Sebastian M.
25 Aug 2026
Verified reviewExcellent service. Ordering from the website was a bit complicated (as my table was obsolete but there were compatible components) but clear and I ended up with all the right parts!
Reply from Uk.cornilleau.com
Hello, thank you for your lovely review. We're really pleased the service met your expectations and that everything worked out. Your feedback is appreciated. Kind regards. Cornilleau UK
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Julia F.
25 Aug 2026
Verified reviewReally helpful to be able to order spare parts using the codes on the very detailed instructions - glad I kept them!
Reply from Uk.cornilleau.com
Hello, Thanks so much for your lovely review. We're really pleased you found the experience straightforward. It means a lot to hear this, and we hope you continue to enjoy your Cornilleau products. Kind regards. Cornilleau UK
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Ruth B.
25 Aug 2026
Verified reviewExcellent table and wonderful delivery. It took some time to assemble but delighted with the table, excellent quality
Reply from Uk.cornilleau.com
Hi there, Thanks so much for your lovely review. We're really pleased you are happy with your purchase and appreciate your kind words about our products. Kind regards. Cornilleau UK
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Melford D.
25 Aug 2026
Verified reviewThe cover fits perfectly and looks great. I'm glas I got the real thing (to go with my Cornilleau table)
Reply from Uk.cornilleau.com
Hello, Thank you for your lovely feedback, we are really pleased to hear you had a positive experience. It means a lot that you chose us, and we hope it brings you lots of enjoyment. Best wishes. Cornilleau UK
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Sam J.
22 Aug 2026
Verified reviewReally good communication from order to delivery. AIT delivered and within the window and confirmed an hour before to say that they were on time.
Reply from Uk.cornilleau.com
Hi there, Thanks so much for the lovely review, we are really pleased you had a positive experience. We hope your Cornilleau brings plenty of enjoyment and great games. Many thanks. Cornilleau UK
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Angus W.
21 Aug 2026
Verified reviewPerfect
Reply from Uk.cornilleau.com
Hi there, Thanks so much for the perfect rating, we are really pleased to hear you enjoyed your experience. It really makes our day to get feedback like this. Best wishes. Cornilleau UK
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Richard F.
18 Aug 2026
Verified reviewThe range of parts available is just brilliant. Very quick delivery
Reply from Uk.cornilleau.com
Hello, Thanks so much for your lovely review. We are really pleased to hear you had a positive experience with us. Thanks for choosing Cornilleau, we really appreciate it. Best regards Cornilleau UK
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Philip S.
18 Aug 2026
Verified reviewWow, a company with excellent support for spare parts - a rarity.
Reply from Uk.cornilleau.com
Hi there, Thank you so much for your kind words, we are really pleased you had a great experience. Hearing feedback like this makes our day and is much appreciated by the whole team. Kind regards. Cornilleau UK
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Clinton H.
18 Aug 2026
Verified reviewReplacement wheel very expensive does not come with the locking nut
Reply from Uk.cornilleau.com
Hi there, Thank you for taking the time to leave your feedback. We’re sorry to hear you found the replacement wheel kit costly. I have sent you an email about the missing part, please look out for this and we will get this fixed for you. As a premium brand, we design and manufacture our components to the same high standards as our tables, using quality materials to ensure durability, stability and a reliable fit. We appreciate that this can make the cost higher than some alternatives, but our aim is to ensure our customers receive a replacement that maintains the performance they expect from our products. Thank you again for your feedback — it’s genuinely appreciated. Kind regards, Cornilleau UK
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Dan H.
10 Aug 2026
Verified reviewGreat company, quality products, very well made and packaged, very helpful sales and customer service.
Reply from Uk.cornilleau.com
Hi there, Thank you so much for your lovely review, we are really pleased you had such a positive experience with us. Your feedback means a lot and helps the whole team stay motivated. Kind regards. Cornilleau UK
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S. J.
9 Aug 2026
Verified reviewThe website helped me identify the correct spare I needed and its current replacement. The part was well packaged and sent out very quickly.
Reply from Uk.cornilleau.com
Hello, Thank you for your lovely review. We are delighted to hear your experience met your expectations. Kind regards. Cornilleau UK
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John D.
9 Aug 2026
Verified reviewQuick efficient order and delivery. Exactly what was needed. 5 stars
Reply from Uk.cornilleau.com
Hi there, Thanks so much for your kind words. We are really pleased you had a positive experience with us. Best regards. Cornilleau UK
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Nicholas R.
9 Aug 2026
Verified reviewRequired item arrived by post with no problems. There were no instructions, but installation was not problematic for this item, and I could probably have found instructions on the website had I needed them.
Reply from Uk.cornilleau.com
Hello, Thank you for your kind review, we are really pleased to hear you were satisfied with your experience. Please contact the aftersales and technical teams for advice on fitting spare parts if you require any in the future. We hope it brings you many enjoyable games and moments of fun. Best regards. Cornilleau UK
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Jerry F.
9 Aug 2026
Verified reviewNavigation was okay but part numbering for ordering was not so clear. I ordered the wrong parts. Your response was excellent. I rang and checked I was ordering the right replacement and your staff were very helpful.
Reply from Uk.cornilleau.com
Hi there, thank you for taking the time to leave a review. We’re pleased our team were able to help and that you had a positive experience. Your feedback about the website is really useful as we continue to make improvements. Many thanks. Cornilleau UK
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