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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
14 Dec 2021
Verified reviewGood site
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A. A.
14 Dec 2021
Verified reviewGreat service. I had an issue and phoned them and they were so helpful. Furniture is absolutely beautiful and very solid and well made. Thank you!!!
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A. A.
14 Dec 2021
Verified reviewWhen I received the sink it was darker than expected, so I emailed the company to see if I could return the sink and have another one sent. They offered to send 2 other sinks so I could choose out of the three which I preferred and then they offered to collect the 2 sinks that I did not want! What fantastic customer care, I would highly recommend this company.
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A. A.
14 Dec 2021
Verified reviewNo complaints except the finish on the surfaces of the bookcase/display unit I ordered is a little rough so, when dusting, the cloth leaves bits on the surface. Apart from that, everything else was good and I love it - was well worth the long wait! Would have been useful to have the packaging removed and taken away when delivered as there was a lot of it! After contacting customer services regarding delivery, my order arrived within the following week.
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A. A.
14 Dec 2021
Verified reviewGood all round
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A. A.
14 Dec 2021
Verified reviewReally beautiful products -
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A. A.
14 Dec 2021
Verified reviewNo problem with the order and delivery. The returns process for one of the items was very odd, and it was difficult to get hold of customer services. Very poor communication.
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A. A.
14 Dec 2021
Verified reviewLovely site
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A. A.
14 Dec 2021
Verified reviewEasy to shop. Thank you so much for a supportive customer service!
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A. A.
14 Dec 2021
Verified reviewThe mirror I ordered had a design fault, and the replacement was worse (badly fitted frame). Customer service was prompt and understanding, but I decided not to ask for a further replacement as I had no expectation of receiving a well made product.
Reply from Tikamoon.co.uk
Please accept our apologies your mirrors arrived with a manufacturing fault. We will be reviewing this product in order to make improvements.
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A. A.
11 Dec 2021
Verified reviewThe site was easy to navigate and the search function was excellent. The range of products is also very good. I particularly like that all the furniture is solid wood, so you're comparing like-for-like on this site where on others there'd be a range of qualities , making comparisons value difficult.
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A. A.
10 Dec 2021
Verified reviewExcellent site, easy to use, great customer service and delivery service was first class
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A. A.
10 Dec 2021
Verified reviewDelivery was very quick and i was notified of delivery all along the way
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A. A.
10 Dec 2021
Verified reviewExcellent quality furniture
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A. A.
10 Dec 2021
Verified reviewI received my coffee table on the wheels without one of them screw in properly. One of the wheels had 3 screws missing. That was unfortunate as I have ordered from them before and everything was spot on. However I call customer service and received some money back as compensation. I would still recommend tikamoon as there products are high end quality z
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A. A.
10 Dec 2021
Verified reviewHave noe madea couple of purchases wth Tikaamoon . Excellent service.
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A. A.
10 Dec 2021
Verified reviewI have ordered several items on line over a few years. All have been well packed & arrived in good condition. A good dependable company
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A. A.
10 Dec 2021
Verified reviewUnfortunately I had to return the item but the process was efficiently organised. Therefore has not dissuaded me from possibly using the company in the future
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A. A.
10 Dec 2021
Verified reviewExcellent product and helpful staff
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A. A.
10 Dec 2021
Verified reviewGreat product
Reviews displayed in chronological order
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