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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
27 Oct 2021
Verified reviewFrom ordering through to admiring my new furniture in my lounge Tikamoon was excellent. Unlike many companies their customer service responded quickly to any queries and kept me fully updated on the progress of my order. The sideboard I purchased is a gorgeous piece of furniture and we are really pleased with how it looks in ‘real life’ as there is always a risk when ordering on line that the real thing will disappoint but definitely not in this case.
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A. A.
27 Oct 2021
Verified reviewI bought two items from tikamoon. From product to customer service to delivery ... The entire process has been 10/10!! Absolutely beautiful furniture and my bathroom looks incredible. The basin came before expected delivery time and the vanity unit arrived BANG on time. Both items are immaculate. Such a wow factor 😍 Additionally tikamoon honoured a free delivery for one of my items due to me ordering within a 24 hour time frame And again, left a really good feeling in me as a customer. Thank you very much tikamoon! I would recommend your store to everyone.
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A. A.
27 Oct 2021
Verified reviewLovely TV unit. Quick delivery. Quick response to emails. First tv unit had an issue because the door wouldn’t close but tikamoon replaced it straight away collecting the old unit at the same time as delivering the new one. We also bought some mirrors which were also lovely. Great quality. Great service.
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A. A.
27 Oct 2021
Verified reviewI waited a long time for my console table order. I had to follow it up as I received not updates. Unfortunately when it was delivered the main part(top) 3 elm Fa the 4 corners were damaged. Customer service was good and I accepted a part refund as it would take another 6 weeks to deliver.
Reply from Tikamoon.co.uk
Thank you for your feedback. We are pleased to advise that last week we implented a new system where customers will be advised when production of there item has completed and the delivery will only be 6-7 weeks away.
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A. A.
27 Oct 2021
Verified reviewProduct itself is perfect, but misleading delivery lead times and a "nothing we can do" customer service attitude lets them down. Getting tired of companies selling and taking payment for products they don't actually have and can't guarantee.
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A. A.
27 Oct 2021
Verified reviewGreat bookcase, solid, amazing quality, really beautiful. Delivered promptly. Really great experience, thank you
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A. A.
27 Oct 2021
Verified reviewThe headboard was exactly as described and in the pictures. It looks great. Easy to attach to the bed frame we already have. Delivery was on time as stated when i placed the order.
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A. A.
27 Oct 2021
Verified reviewVery good customer service
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A. A.
27 Oct 2021
Verified reviewFantastic servie and quality of products, solid and great design. t requires to be patient as most goods produced take 3-6 weeks, sometimes a few months. But truly worth the wait. They also use in the UK a great delivery company.
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A. A.
27 Oct 2021
Verified reviewWe waited 5 months for our coffee table to arrive, including additional delays to the original date. The table then arrived and was defective, as the table and stand did not fit together correctly. Tikamoon offered a replacement but said it wouldn't be available for another 6-8 months which was unacceptable for us. After requesting a refund Tikamoon forgot to send this to my account and I had to chase them to finally send me the money. Overall extremely poor customer service and quality control. I would not reccomend to anyone.
Reply from Tikamoon.co.uk
Unfortunately it has been a difficult year for most retailers receiving stock from overseas, and it is not the usual delivery times we would normally provide. Please accept our apologies that your refund was not processed correctly and it was necessary for you to follow this up.
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A. A.
27 Oct 2021
Verified reviewThe products are really lovely - very well made and fair value for high quality furniture. But communication wasn't great from the company; one of the items I ordered said it would be ready 'within 4 months'. 4 and a half months later I hadn't heard anything, so I was forced to follow up multiple times with them to determine the delivery date etc... Delivery itself was good.
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A. A.
27 Oct 2021
Verified reviewLovely little tables. Not cheap but beautifully made and well worth the money.
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A. A.
27 Oct 2021
Verified reviewGood morning, on the whole the service from Tikamoon was fine. The order took 4 months to arrive - but I had been advised that there would be this delay, so that was expected. The notification of the arrival of the delivery was excellent - down to the last five minutes. However, one delivery man struggled with the box on his own and left the heavy box just inside my back door.... my son and I man handled it into position later in the day.
Reply from Tikamoon.co.uk
Please accept our apologies your item was not delivered to your room of choice as per our contract with the delivery company. We will follow this up with BJS. In such situations, we would recommend contacting our customer service team who can speak with BJS directly and have this resolved.
Reply from A. A.
Many thanks for your reply. However, the delivery issue was by far the minor problem - the actual problem was with the lack of support for the two upper drawers. You have made no mention of this.
Show exchanges Hide exchanges -
A. A.
27 Oct 2021
Verified reviewEasy to order - needed to communicate with Customer Services - very quick and helpful to respond.
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A. A.
27 Oct 2021
Verified reviewWebsite easy to use and very simple
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A. A.
27 Oct 2021
Verified revieweasy to use website good range of products fare prices
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A. A.
27 Oct 2021
Verified reviewI ordered the table in June it did say it could take up to 4 months for delivery which was fine, but it only took about 10wks. The delivery company were brilliant giving plenty of notifications. Unfortunately when we unpacked the item there was a little bit of damage to the table top. I notified Tikamoon the same day and they arranged to have the item picked up. Again the delivery company who collected the item were brilliant. Customer services were amazing, nothing was to much trouble for them. Once they received the item back they issued me a full refund.
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A. A.
27 Oct 2021
Verified reviewGOOD SERVICE & WEBSITE
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A. A.
27 Oct 2021
Verified reviewgreat service. great quality. fantastic style
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