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D. M.
20 Sept 2024
Verified reviewVery helpful. Meet the delivery dates
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A. A.
6 Jun 2024
Verified reviewBrilliant service
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A. A.
26 Apr 2024
Verified reviewItem took longer than expected to arrive.
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A. A.
29 Mar 2024
Verified reviewUk buyer here, can’t fault the communication and profesional approach to the whole purchase. Arrived ahead of schedule, packed beautifully and in perfect condition. Thank you very much.
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A. A.
9 Jan 2024
Verified reviewVery impressed, delivery faster than expected as out of stock when order, kept informed of progress
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A. A.
15 Dec 2023
Verified reviewEasy to order. Good communication. Delighted with the quality of the product. Shame it required import duty. Perhaps a uk agent could resolve this issue
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A. A.
2 Nov 2023
Verified reviewI recieved good communication and updates on when to expect the lamp.
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A. A.
13 Oct 2023
Verified reviewExcellent throughout from order to purchase
Reply from Lampcommerce.com
Dear David, thank you so much for your positive feedback. Lampcommerce team
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A. A.
13 Oct 2023
Verified review1. Lack of Delivery Information: To begin with, I placed my order without receiving any information about the expected delivery date. This lack of transparency made it incredibly challenging for me to plan and prepare for the arrival of my purchase, especially concerning installation. 2. Inaccurate Delivery Timeframe: After reaching out to inquire about my order’s status, I was informed that delivery would take approximately 20-25 days. However, this timeframe was grossly exceeded when I was given a shipment date in the “first week of October.” Considering that I made my purchase on September 7th, this delay was utterly disheartening. While I appreciate the quick response and subsequent delivery, the initial misinformation was a major inconvenience. 3. Unexpected Additional Charges: To make matters worse, a few days later, I received an unexpected message from FedEx, which I initially believed to be a scam due to its unexpected nature. The message informed me that I needed to pay an additional £96.67 in duties, taxes, and fees related to my order. To my surprise, the tracking number provided in the FedEx message matched the one previously given to me by Lampcommerce Shop. This lack of communication and transparency regarding additional charges was highly disappointing. I must emphasize my profound disappointment with the overall lack of communication, professionalism, and customer service exhibited by Lampcommerce Shop throughout this entire ordeal. As a loyal customer, I had expected a much smoother and more transparent shopping experience.
Reply from Lampcommerce.com
Dear Tania, we are implementing the delivery time of the products on our website briefly, we apologize for that. We are always available via email, if one wants to know if an item is in stock or not before purchasing the product. We shipped your order within 20 days, we did the best we could to meet your requests, even if the supplier informed us of a little delay which we immediately let you know. When a non EU customer order from us, they are informed 2 times that VAT and custom duties need to be paid separately: when adding the item to the cart and before proceeding with the payment in the cart. Thank you for your constructive criticism, we want to improve day by day. Lampcommerce team
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A. A.
17 Sept 2023
Verified reviewexcellent
Reply from Lampcommerce.com
Thank you very much Keith for your positive feedback! Lampcommerce team
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A. A.
7 Jul 2023
Verified reviewGood product, great service
Reply from Lampcommerce.com
Dear Andy, thank you so much for your positive feedback! Lampcommerce team
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A. A.
7 Jul 2023
Verified reviewSimple transaction. Easy to do business with. Responded to emails promptly and clearly. Kept me advised of order status. Delivered early and exactly what I ordered. Would readily do business with them again
Reply from Lampcommerce.com
Dear Allan, thank you so much for your positive feedback! Lampcommerce team
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A. A.
29 Nov 2022
Verified reviewGood price and lamps arrived promptly
Reply from Lampcommerce.com
Dear Shirley, Thank you very much for your positive feedback. Best regards Lampcommerce team
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A. A.
23 Nov 2022
Verified reviewThe lamp turned up about 4 weeks late and I struggled to reach anyone in customer services for an update. When the lamp turned up is was excellent. Well packaged and good quality. I’m happy with the lamp but customer services needs improving.
Reply from Lampcommerce.com
Good morning, we are really glad the lamp met your requirements. Unfortunately in the period of time in which you made the order we were moving from a place to another, therefore we had some delays in responses. Thank you for your good feedback.
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