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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
24 Mar 2022
Verified reviewThe problem was sorted out quickly and politely. Excellent customer service from Fatima.
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A. A.
23 Mar 2022
Verified reviewI ordered two sheesham pieces with a delivery time of 6 weeks. They were held up at the border through no fault of tikamoon. Customer service kept me updated after I called them and the items arrived after about 8 weeks. The delivery company gave accurate timings and were very friendly. Unfortunately, one of the items had too little protective packaging and arrived with significant damage all over. I would have kept the item but the refund offered was £60 which was not enough compensation on a £300 item so I had to return this. The item was picked up swiftly and I was given a full refund straight away. All in all, the delivery was great, items absolutely stunning and customer service brilliant. Although I would have preferred better compensation, tikamoon handled the issue better than any company I've dealt with in the past. They're extremely trustworthy and the craftsmanship of the products is worth the price.
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A. A.
23 Mar 2022
Verified reviewFurniture is high quality (after a long wait). The only downside was the packaging - the cardboard smelt strongly of rodent urine or similar (including a box inside the unit so it didn't happen in transit). All good after that was disposed of.
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A. A.
23 Mar 2022
Verified reviewI have ordered two items from Tikamoon: a console table and a dining table. The website said both were assembled but they were flat packed. The dining table was incredibly heavy so not easy to build. The console table arrived with cracks in the wood which the customer services team said was normal due to temperature changes etc etc. But it’s not normal for a new piece of furniture to arrive cracked and then become more cracked. They gave me a partial refund. Both items look nice in situ, so long as you become invisible to the imperfections.
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A. A.
23 Mar 2022
Verified reviewThe delivery service tried to deliver on the wrong day and I win contacted they got my dress mixed up with a different postcode I work in a home and I had to tell him not to live at weekends because I’ll be at home and I couldn’t do that until the next Tuesday but then it was okay satisfactory thank you
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A. A.
23 Mar 2022
Verified reviewExcellent all round service. Would highly recommend.
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A. A.
22 Mar 2022
Verified reviewStraight forward and communicative.
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A. A.
22 Mar 2022
Verified reviewReally well illustrated, providing comprehensive product information. The selection of furniture is exciting, different without being too much. We have already been asked where we got our furniture on several occasions. Customer service was polite , friendly and efficient. We cannot recommend highly enough!
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A. A.
22 Mar 2022
Verified reviewThe piece is attractive and looks like the picture online. The quality is not as good as I would have liked, the doors stick and are not aligned properly. It was packaged really well and our delivery, once the delivery guys got the package up the right way, went well.
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A. A.
22 Mar 2022
Verified reviewDelivered promptly
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A. A.
21 Mar 2022
Verified reviewAll good with my headboard order.
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A. A.
21 Mar 2022
Verified reviewThe presentation of the site is attractive but more for browsing than for someone on a mission. I’m really pleased with my headboard - I’ve been looking for literally years for one to go with my bed. The delivery was fine, some damage to the packing but not significant.
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A. A.
21 Mar 2022
Verified reviewExcellent furniture, delivery a bit delayed but kept informed throughout. Great service.
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A. A.
21 Mar 2022
Verified reviewgood thanks
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A. A.
20 Mar 2022
Verified reviewOrder came ruined with one of the doors poorly attached and not closing properly.
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A. A.
20 Mar 2022
Verified reviewEverything went as planned. Customer service were very helpful when I checked about delivery.
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A. A.
20 Mar 2022
Verified reviewEasy to navigate
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A. A.
19 Mar 2022
Verified reviewNever heard of this company before but found them on line I ordered a basin for my kitchen. I absolutely love it. I ordered a marble one its lovely. I would recommend you to order from them.
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A. A.
19 Mar 2022
Verified reviewExcellent product, communication and delivery. A great company. I had to return the basin I ordered because the colour didn’t quite work out for me. Tikamoon were fabulous with returns and refunds. Their product was beautiful only the colour didn’t work for us.
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A. A.
18 Mar 2022
Verified reviewGreat price for outdoor furniture and quality is excellent. Customer services were quick to reply when I had a question. Delivery date and time notifications were accurate.
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