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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
8 Sept 2022
Verified reviewOrdering was easy, but, the quality of the furniture that arrived was very poor.
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A. A.
8 Sept 2022
Verified reviewNavigation of the site was a breeze, easy to find items using the different filters & very wide range of items.
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A. A.
8 Sept 2022
Verified reviewSignificant delay in delivery, taking >4 months from order with poor communication about when this could be expected.
Reply from Tikamoon.co.uk
Thank you for your feedback. We have recently been informed that a new process has now been established for the necessary Customs clearance for our Sheesham products, so the delay should no longer occur in the future. We hope you are happy with your new side tables. Kind regards Your Tikamoon Team
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A. A.
8 Sept 2022
Verified reviewEasy to navigate.
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A. A.
8 Sept 2022
Verified reviewWe are very happy with our table, chairs and stools, which are of very good quality. The item took longer than estimated to arrive; we contacted Customer Service and they explained that it was because of paperwork necessary to prove the origin of the wood (which is from a sustainable source in India). The person we spoke to explained that the company is based is in France and unfortunately the customs clearance process has become much slower since Brexit. Once clear of Customs, the delivery process was very straightforward and the courier company, BJS, was very good - we were able to choose a day that suited our schedule and communication was great throughout. The drivers were very helpful and nice to deal with. We were very impressed with the way Tikamoon handled our order, despite delays that were outside of their control, and we are very happy with our new furniture.
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A. A.
8 Sept 2022
Verified reviewThe delivery was a lot faster than predicted, which was a pleasant surprise. The delivery team were very helpful and not rushed. They were very careful with the order, which was heavy.
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A. A.
8 Sept 2022
Verified reviewThe quality of the goods is beyond doubt. Although we had to wait, it was definitely worth it
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A. A.
3 Sept 2022
Verified reviewThe product became stuck in customs and despite an initial promise of 4-6 weeks, took 4 months to arrive. No update to expected timings was given unless chased.
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A. A.
2 Sept 2022
Verified reviewSadly the mirror I ordered was not wrapped at all adequately and arrived smashed to pieces. I was offered a replacement but they couldn’t offer to wrap it any better than the first one - for no apparent reason. I was given a refund instead but they wouldn’t take the broken one back. It doesn’t fit in my council bin so I now need to drive a round trip of an hour to take to the local dump. Very inconvenient. I have really lost out in my experiences with Tikamoon.
Reply from Tikamoon.co.uk
Please accept our apologies that your mirror arrived damaged. Unfortunately, it is not possible, nor safe, to transport broken glass back our warehouse in France. We are very sorry that this has been a negative experience for you. Kind regards Your Tikamoon Team
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A. A.
2 Sept 2022
Verified reviewthe site has "kerb appeal" and drew me in. The items for sale are clearly of superior standard and construction and offer alternatives to the norm.
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A. A.
2 Sept 2022
Verified reviewVery good quality and great looking furniture, like in the picture.
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A. A.
2 Sept 2022
Verified reviewOverall initial impressions were good. Looked like a good product, great design and solid. It went downhill from there. The first large coffee table was delivered in a few weeks, but the oblong one would be about 4 months. Ok, I can live with that. Then the first table developed a large crack down the side. It wasn’t solid wood, just lats joined together. The same technique as oak furnitureland which came in pieces. However customer service was good and they refunded the money but packing for the return was difficult. The four months for the oblong table went to 5 then 6 and into 7. The customer contact centre were painful and couldn’t say when it would be in stock. They offered a discount but that completely missed the point. It’s here. It looks good. But I’ll not be buying again from Tikamoon. Oh, and it was slightly damaged in delivery, but we just placed this to the back as it was on the bottom edge.
Reply from Tikamoon.co.uk
Thank you for your feedback. We are very sorry that your first table delveloped a crack, and the delivery time for your 2nd table was longer than anticipated. We hope you are happy with your new table and will enjoy it for many years to come. Kind regards Your Tikamoon Team
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A. A.
2 Sept 2022
Verified reviewGood
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A. A.
2 Sept 2022
Verified reviewVery easy process to order from, great service
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A. A.
2 Sept 2022
Verified reviewVery good service.
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A. A.
2 Sept 2022
Verified reviewItem was just as described and just what I wanted.
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A. A.
2 Sept 2022
Verified reviewJust as expected, really nice product!
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A. A.
2 Sept 2022
Verified reviewbeautiful site
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A. A.
2 Sept 2022
Verified reviewVery good product . Is exactly as shown on website .
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A. A.
2 Sept 2022
Verified reviewThe dining table we ordered came in perfect condition, it’s always hard buying such an item without viewing it in person but we were not disappointed! Delivery was prompt and efficient. I would definitely shop here again!
Reviews displayed in chronological order
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