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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
27 Aug 2022
Verified reviewWebsite easy to use, I bought the cube bedside table which was a much more solid and high quality piece of furniture than I had expected and more than worth the price - especially as delivery free. Customer service was great -I say this despite the fact that the delivery was weeks later than estimated. The explanation was charmingly fulsome and the delay was clearly out of the company’s control. Delivery company had great attention to detail with plenty of opportunity for the customer to describe their location so that no mistakes made. I would happily order from this company again.
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A. A.
27 Aug 2022
Verified reviewGood but wish they had product reviews on their site
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A. A.
27 Aug 2022
Verified reviewExcellent CS service, quick delivery and great safety packing
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A. A.
27 Aug 2022
Verified reviewEasy to order, knew it would take a while for delivery, but arrived when said it would.
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A. A.
27 Aug 2022
Verified reviewI waited 4 months for a TV stand which, on arrival, didn't appear to have been oiled all over. The top feels quite rough. I was advised to lightly sand and treat with Syntilor oil which I had to pay for. I was told that if they ordered another piece of furniture, there was no guarantee that it would arrive in perfect condition either so it would be better for me to try and make good the piece I have. I like the TV stand itself but am disappointed with the quality and the after sales service.
Reply from Tikamoon.co.uk
Thank you for your review. Unfortunately I am unable to find your order but I would advise that our pre oiled items use an oil that keeps the wood looking and feeling raw. Should this not be suitable for customers we recommend our units that are not finished so that this choice is up to them which is why you were advised it could be sanded and re-protected. We will pass this comment on for future improvements on our after sales service. Kind Regards Your Tikamoon Team
Reply from A. A.
Some of the furniture feels smooth (eg the side panels) whilst the top in particular feels rough. Surely the finish should be be uniform all over.
Show exchanges Hide exchanges -
A. A.
27 Aug 2022
Verified reviewTV unit we received is gorgeous. Very well made peace of furniture. The only downside was the waiting time! Ordered in February and only received in August .
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A. A.
27 Aug 2022
Verified reviewWe ordered a sideboard from the website. Website is very user friendly and the pictures and colour were very accurate. we are over the moon with the sideboard, it’s wonderful! Beautifully made and it smells amazing too! I love that it’s reclaimed pine. I would have given it five stars but I do feel the delivery charge is very expensive and the delivery men wouldn’t take it out of the box, so I had to wait until my husband came home. All in all, would definately recommend.
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A. A.
27 Aug 2022
Verified reviewExcellent delivery, the men were so careful and helpful and well mannered!. My sideboard arrived In perfect condition and is a lovely piece of furniture. Thank you Tikamoon.
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A. A.
27 Aug 2022
Verified reviewQuite expensive furniture, but high quality and solid wood.
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A. A.
27 Aug 2022
Verified reviewDisappointed to have to wait six months for delivery but furniture was well worth the wait,
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A. A.
27 Aug 2022
Verified reviewAwful company avoid at all costs. I ordered an item, on a uk site, took forever to arrive as its coming from France. It arrived damaged... I sent photographs via email, 15 emails later, and 10 days, they Organised collection, after I phoned, apparently because I kept emailing the emails go to the bottom of thousands of emails. Seriously ??? On collection, Ive waited 2 weeks for a refund. I emailed them no reply as usual. I rang up to ask why, they said oh you need to ring once the item is collected for a refund Seriously ???? sort out you IT issues and customer service. Ive never in 45 years experienced such ridiculous excuses and awful correspondence.
Reply from Tikamoon.co.uk
Thank you for your review, I am sorry you were unhappy with our service. It is true that we work off of the oldest emails we receive first to make sure that we respond to all of our customers within an acceptable timeframe. Your order would be automatically refunded once it reaches our warehouse but we ask that you call or email us to let us know the collection was successful and we can then refund you as early as possible. This was all explained in our email regarding the collection and I am sorry it was missed. Kind Regards Your Tikamoon Team
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A. A.
27 Aug 2022
Verified reviewEasy to use and gives the customer the information required.
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A. A.
27 Aug 2022
Verified reviewEasy to order, good communication. Good variety of items. Very happy.
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A. A.
16 Aug 2022
Verified reviewGreat service and products. I have ordered twice.
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A. A.
15 Aug 2022
Verified reviewThe wood is such a lovely colour, and solid. Really nicely built unit that looks great in my house! It’s nice to know you are buying responsibly sourced products. Ordering was easy, delivery was quick and it was so well package would definitely but again from Tikamoon.
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A. A.
14 Aug 2022
Verified reviewSite is easy to navigate. I was kept informed at time of delivery.
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A. A.
14 Aug 2022
Verified reviewcannot fault anything. Easy to order, arrived earlier than predicted and we really like the chairs.
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A. A.
12 Aug 2022
Verified reviewExcellent
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A. A.
12 Aug 2022
Verified reviewWe are extremely pleased with the workmanship of our two items and have no complaints regarding it. There was a little damage during transit but fortunately this was on the back struts of the sideboard and will not be seen when in situ. Tikamoon have offered some compensation for this. Delivery did take a long time, having ordered in February and just delivered last week (6 months) but we feel it was worth waiting for.
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A. A.
12 Aug 2022
Verified reviewI love the products and understand why some appear in more than 1 section but would like to know how to bypass the rooms by knowing the right Jane for the products e.g. is it a cupboard or a cabinet
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