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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
23 Dec 2022
Verified reviewI found tikamoon after googling wooden tv units. I was not disappointed. The site was easy to navigate and resulted in me ordering 3 pieces of furniture. I contacted customer services with a query following a deal on the website, and the difference in the money I had paid was refunded.
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A. A.
23 Dec 2022
Verified reviewTikamoon after sales service was top rate! My wife was not fully aware of the height when we ordered and after seeing this in person we needed to returen. Tikamoon collected the next week and refunded with excellent service from start to finish. Cant praise them for that enough.
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A. A.
23 Dec 2022
Verified reviewOrdering the products was easy. The desk, the table and the bench were the exact match of the images. The guides sent by email about the delivery was clear and the promises made about the dates were met. No harm was doing delivery, items were easy to assemble. And they look great and high quality. Overall everything went smoothly, will definitely purchase something else again. One thing you should be aware is the care section, make sure you bought something you can take care afterwards as some of them needs oiling every now and then. But the instructions we received after the delivery were quite helpful.
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A. A.
23 Dec 2022
Verified reviewDelivery was very slow, the product name, and description is misleading. We thought we are buying a solid oak vanity unit but the truth is not. Check the small bullet points in the product detail you will find the trick. The stone pattern is very different from picture, the unit color also much darker.
Reply from Tikamoon.co.uk
Thank you for your review I am very sorry that you felt tricked, we use plywood with some of our units to allow them to be cut for additonal plumbing requirements and to keep the weight of drawers down where necessary. In regards to the delivery, as we are based in France our items need to pass through customs before arriving with you. Sadly we are unable to expedite this process and but it was especially slow during the blackfriday rush. Kind Regards Your Tikamoon Team
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A. A.
23 Dec 2022
Verified reviewUsing the site is very easy, the delivery information well detailed and overall a good experience.
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A. A.
23 Dec 2022
Verified reviewCan’t fault the website or ordering. Delivery came spot on the allotted time. Love the coffee table. It looks perfect in our living room and the wood is beautiful.
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A. A.
23 Dec 2022
Verified reviewAlthough the products are fabulous, the postage is incredibly high. I was disappointed as the goods arrived with Parcelforce not a specialist courier and I didn't expect to pay £50 postage for it to arrive with Parcelforce, particularly when it was just three small boxes. The company said it was high as goods came from France but there was no import duties/clearance so slightly odd but incredibly pleased with the quality of the goods.
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A. A.
14 Dec 2022
Verified reviewOrdered two rattan chairs. Chairs as expected for the price with discount. The order came quickly and in good condition. I did not need to use customer services for anything. Would use Tikamoon again using discounts.
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A. A.
14 Dec 2022
Verified reviewEasy and intuitive web site, found what I wanted straight away
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A. A.
14 Dec 2022
Verified reviewI was a bit apprehensive about purchasing from Tikamoon, after reading a couple of negative reviews about their lack of communication and late deliveries, but my misgivings couldn't have been more wrong. It was straight forwarded placing the order, I was kept informed of how the delivery of our order was progressing and the table was delivered as promised, on time. I have no complaints at all, and would happily buy from Tikamoon again. I also have to mention the delivery company Tikamoon use - BJS who were excellent and also kept me up to date with the delivery and were very professional throughout.
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A. A.
14 Dec 2022
Verified reviewBeautiful modern Basin, customer service is very helpfull Recommended !!
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A. A.
14 Dec 2022
Verified reviewOrder took 3 months to arrive
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry that your order was delayed. As it is made from a protected wood we required confirmation from customs before dispatching it and this processes has been delayed. I am very sorry for this but glad that is now with you. Kind Regards Your Tikamoon Team
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A. A.
14 Dec 2022
Verified reviewAll excellent From beginning to end.
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A. A.
14 Dec 2022
Verified reviewLovely tv set. We used it for our 65’ tv. It is very high quality and I didn’t feel the need to add any protection. Highly recommended.
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A. A.
14 Dec 2022
Verified reviewLove the quality of my products, I got bedside tables for two bedrooms. A small wardrobe and a clothes rail & a bed head. They were all easy to assemble or ready made and were really well packaged and arrived in perfect condition. I will be returning two of the smaller bed side tables as they were too short, which was my fault for not measuring first. Customer service was lovely and the process was easy. Would recommend and shop with again.
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A. A.
14 Dec 2022
Verified reviewOrdered furniture with a 6 week delivery. No comms/ updates until week 5 when told that there was a delay for another 6 weeks due to 'customs' issues??? Kept having to contact you for updates after that. You did refund the delivery cost (after I expressed my disappointment) and whilst we are happy with the items (when finally delivered) and were looking to order something else, it does put a question mark over that decision.
Reply from Tikamoon.co.uk
Thank you for your review. We have had issues with our Sheesham products as they require approval from customs before shipping as they are made from a protected wood. I am very sorry that your order was effected by this delay. We have updated the delivery times on our websites and are vigilantly working on this to try and improve how long it is currently taking. We would love to have you back as a customer in the future and please do not hesitate to get in touch if you wanted to confirm delivery expectations before placing any future orders. Kind Regards Your Tikamoon Team
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A. A.
14 Dec 2022
Verified reviewLuis sideboard is very nice
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A. A.
14 Dec 2022
Verified reviewGreat simple but stylish furniture. Would definitely consider again for future purchases although cost might put me off.
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A. A.
14 Dec 2022
Verified reviewVery disappointed to receive the mirror I ordered wrapped in polystyrene and plastic, clearly just mass produced in China (label confirmed this). Tikimoon is basically just green/sustainable marketing!
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry to hear you are unhappy with your purchase. As we are based in France, our items need to travel a long way before they get to you and are at risk of becoming damaged. Unfortunately we need to use this bulky packaging to lower the risk of the mirror arriving smashed and then sending out another unit which would mean another driver etc. I will pass on your comments to our packaging team as we are always working to improve on this. Kind Regards Your Tikamoon Team
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A. A.
14 Dec 2022
Verified reviewThe product I ordered was lovely and good quality. I had a lot of issues with delivery but the customer service I received was excellent
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