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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
14 Dec 2022
Verified reviewGood range
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A. A.
14 Dec 2022
Verified reviewWebsite is super easy to navigate - liked the eco markers which were also easy to understand (at a top level). Good choice of products and price points and overall a pleasant web experience!
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A. A.
14 Dec 2022
Verified reviewThere was quite a gap around the drawers. When a light was on behind the furniture it was very apparent. It was a small back sideboard. Nice but not the best quality, sent it back.
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A. A.
14 Dec 2022
Verified reviewThe Eden kitchen dresser came with damaged. Although stated that it would be lifted to first floor in the website delivery team refused to lift. Tikamoon we’re not able to rectify the situation properly in my opinion.
Reply from Tikamoon.co.uk
Thank you for your review. Unfortunately as the unit was too bulky and heavy for the couriers to lift up your stairs we offered the option to return the item for a full refund. As this was not suitable we then arranged for a further delivery by a different courier who advised that unfortunately it was not possible due to health and safety and access issues as they feared damaging your home. After this, there was sadly some issues reported on the unit and we offered the option to return the item for a full refund again, you instead opted to keep the unit at a reduced price. Unfortunately we believe we have done everything we can in this situation to help resolve the issue and are sorry that you are disappointed. Kind Regards Your Tikamoon Team
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A. A.
14 Dec 2022
Verified reviewGood selection of products at good price points and good updates re orders
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A. A.
14 Dec 2022
Verified reviewLove this unique bookcase haven’t seen one on other sites
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A. A.
14 Dec 2022
Verified reviewI visited the site on a number of occasions before finally making my mind up Easy to navigate and lots of information and pictures as well
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A. A.
14 Dec 2022
Verified reviewReally happy with the product
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A. A.
14 Dec 2022
Verified reviewInitially I couldn't order online but when I phoned through the order, the person dealt with me very efficiently.
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A. A.
14 Dec 2022
Verified reviewVery satisfied with my table and it looks fantastic i my hallway
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A. A.
6 Dec 2022
Verified reviewThe site was fine. The only complaint I would have is that a week or so after I ordered but before delivery there was an offer on and the item was discontinued. This is a bit frustrating to see.
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A. A.
6 Dec 2022
Verified reviewGood service after wrong post coed put on delivery address
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A. A.
6 Dec 2022
Verified reviewThe site is easy to use but the delivery service they use is pretty terrible. They scheduled and confirmed the delivery three times, even sending a specific set of hours to be home to expect the delivery. Each time they cancelled at the last minute citing system failures. Obviously something is off and unreliable with their delivery service. It took weeks as a result for this to arrive instead of the under 10 days promised.
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A. A.
6 Dec 2022
Verified reviewA great item that looks beautiful and is well-made. I bought the smaller version of this and was so impressed that I bought the larger one as well for a different room. The only issue we had was the box arriving half-destroyed, but this is more an issue with the courier (Evri).
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A. A.
6 Dec 2022
Verified reviewExcellent service
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A. A.
6 Dec 2022
Verified reviewExcellent website with thorough details of products and clear photography.
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A. A.
6 Dec 2022
Verified reviewPretty easy to use.
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A. A.
6 Dec 2022
Verified reviewThe quality of the packaging was extraordinary! The cupboard is pretty good too!!
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A. A.
6 Dec 2022
Verified reviewEasy to use and navigate the website.
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A. A.
6 Dec 2022
Verified reviewVery efficient all rounderie
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