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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
23 Nov 2023
Verified reviewBeautiful product
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A. A.
23 Nov 2023
Verified reviewWe were really happy with our order from tikamoon. The furniture is so strong and well made. Pure quality I know will last for years. The website is easy to use, my questions to customer service we're answered quickly, the order arrived in good time and packaged extremely well. I could tell every effort was made to make sure it arrived in perfect condition. Thank you Tikamoon!
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A. A.
23 Nov 2023
Verified reviewWe ordered a unit for the TV was really surprised at the quality of the product a solid piece of furniture looks fab really pleased
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A. A.
23 Nov 2023
Verified reviewVery good website. Informative delivery schedule. Lovely items. Wash basin received damaged, cause insufficient packaging not until the third delivery was it in a acceptable condition. Customer service did their job in organising the replacement with the apologies. It was difficult getting the damaged washbasins returned due to the weight and having to drop of at set locations. Due to the unlikely event that packaging will change I will not be using this company again. It is a great pity due to the products are exceptionable.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry for the damaged items, all pictures provided by you have been forwarded to our teams for improvements on the packaging however as we are based in France the items do need to pass through multiple hands to arrive with you. This unfortunately is a risk but one that we will always address and try to help with. Kind Regards Your Tikamoon Team
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A. A.
23 Nov 2023
Verified reviewAs usual, Tikamoon products are as good as they promise to be. The reason for the two stars however is that the product was meant to weigh (as per the Company's website) less than 75kg, and therefore delivery to the first floor was included in the delivery charge. Upon arrival however the delivery people refused to carry the item to first floor due to the fact the weight exceeded the 75kg due to the packaging. After a lengthy call with the representative of Tikamoon, we decided that the delivery company would leave the item in my lounge on the ground floor and I would just get someone to help with lifting it upstairs, as I eventually did. Tikamoon refunded the delivery charge but this was nonetheless a very stressfyl experience, and something that according to the delivery people happens quite often. They on their side cannot due anything about it as thier policies prohibit them from carrying items which exceed a certain weight and Tikamoon knows about this but decides to close an eye and hope that the customer can sort this out by himself.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry the item was unable to be carried up the stairs due to the weight of the unit. This is mentioned on our website, however we are nonetheless sorry for the inconvenience. Unfortunately we must abide by the health and safety rules of our courier partners, as it is evaluated on the day to make sure that there is sufficient room in your home to maneuver the item to avoid damaging your home, the item or the drivers themselves. In the event that they cannot carry the item up, the drivers will offer the option to accept the delivery to the ground floor or to return the item to us for a full refund, including the delivery costs. Kind Regards Your Tikamoon Team
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A. A.
23 Nov 2023
Verified reviewgood
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A. A.
23 Nov 2023
Verified reviewExcellent service, great quality product
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A. A.
23 Nov 2023
Verified reviewEXCELLENT SERVICE, GOOD COMMUNICATIONS. NOT THE CHEAPEST BUT GREAT DESIGN AND CONSTRUCTION
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A. A.
21 Nov 2023
Verified reviewEasy website. Didn't encounter any problems. Kept up to date with delivery and times. Perfect.
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A. A.
20 Nov 2023
Verified reviewProduct is even better than the pictures - amazing quality & stylish as hell
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A. A.
20 Nov 2023
Verified reviewThe TV stand I got is beautiful and super sturdy! Looks even better than the picture and the delivery process was smooth and simple since I selected the best option. 100% recommend!
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A. A.
20 Nov 2023
Verified reviewThe site is fine but the product is not as high quality as I would expect, with wonky doors and handles.
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A. A.
20 Nov 2023
Verified reviewGreat website & photos. Purchase & automated communication fantastic. Delivery arrived timely via Royal mail with a single driver, item was very well packaged, but still received a slight dint to one of the corners.
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A. A.
20 Nov 2023
Verified reviewVery pleased with my order although there was a slight hiccup with the delivery service. I love the side table and little stool, both great.
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A. A.
19 Nov 2023
Verified reviewGreat products. Excellent customer service
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A. A.
19 Nov 2023
Verified reviewThe coffee table was beautifully made. Looks fantastic and the service from start to finish was excellent
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A. A.
19 Nov 2023
Verified reviewVery easy website
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A. A.
19 Nov 2023
Verified reviewMy experience with Tikamoon was excellent Nothing was to much trouble Would definitely use them again and highly recommended this company
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A. A.
19 Nov 2023
Verified reviewTook more than 3 months for order to come.
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A. A.
18 Nov 2023
Verified reviewGreat site, easy to use.
Reviews displayed in chronological order
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