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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
17 Nov 2023
Verified reviewAll good.
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A. A.
16 Nov 2023
Verified reviewI have order several things now and they have always been easy to track on route, and always true to the website description and image. Love the products and service.
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A. A.
16 Nov 2023
Verified reviewThe ordering process and website was easy and straightforward. Delivery was prompt and the product has lived up to expectations in look, design and Quality.
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A. A.
15 Nov 2023
Verified reviewEasy to use and aesthetically appealing website
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A. A.
14 Nov 2023
Verified reviewReally good! Took a while to deliver but so far the item looks really good quality, and the design is excellent.
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A. A.
14 Nov 2023
Verified reviewNice stuff
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A. A.
14 Nov 2023
Verified reviewBeautiful chairs, delivered quickly. The first ones we ordered were amazing quality but didn’t quite fit the space so we returned them. The returns process was quick and easy. The second set of chairs we ordered were perfect. Great experience all round.
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A. A.
14 Nov 2023
Verified reviewThe website provided the right amount of detail and the customer photos really helped us make the decision to buy. Delivery period was just under six weeks, which was stated on the website. When I contacted customer service for an update on deliver they were helpful and quick to reply with a more specific timeframe. The unit itself looks fantastic in the space. The sink is more shallow than expected but fine for purpose. Solid construction and soft-close drawers. Plumber did have to make an additional cut inside to fit the waste pipe but this is not noticeable from the outside.
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A. A.
14 Nov 2023
Verified reviewFound it easy to order item. Site had all information for me to make a decision. Experienced no problems
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A. A.
14 Nov 2023
Verified reviewLovely looking furniture and great quality. Our second piece of larger furniture. Liked having a choice of wood.
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A. A.
14 Nov 2023
Verified reviewAbsolutely delighted with my two solid oak Eden bedside tables. I was specifically looking for very narrow bedside tables due to limited space either side of my king-size bed and it was proving impossible until I discovered these beauties. Excellent quality and stylish. Due to the design there is sufficient space on top, within the pull out drawer, the shelf and more space underneath. Items as described on the website. Thank you.
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A. A.
14 Nov 2023
Verified reviewEverything went smoothly but we were alarmed at the state of the boxes on delivery with extensive damage, holes and rips. However the furniture was undamaged when we unpacked it.
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A. A.
14 Nov 2023
Verified reviewAll excellent ..absolutely completely satisfied . A beautiful table .
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A. A.
14 Nov 2023
Verified reviewBeautiful products, fast delivery 10-10
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A. A.
14 Nov 2023
Verified reviewOrdered a beautiful chest of draws which were expensive but you get what you pay for and we were expecting excellent quality. The day after the draws were delivered we noticed a crack down the side of them. Cosmetic damage but still not what we expected given the price point of this furniture. When reported (with pics etc) we were given the option to receive a very small refund amount considering the price we paid or to organise a return which would involve re-packing an incredibly heavy chest of draws ourselves - which I’m pretty sure is done with a machine by Tikamoon making it impossible for us to return (I’m 6 months pregnant and completely unable to repackage a huge chest of draws into the huge but incredibly snug and damaged original packaging). So we were told there was no other option but to accept the very small refund. Poor customer service and problem resolution and now we have a damaged item for pretty much full price. Wouldn’t recommend. The service doesn’t match the quality promise on the website.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that your order arrived damaged. This is also disappointing for us. We offered a replacement or a refund in this instance due to the transit damage but sadly the item is required to be repackaged for a collection. This is because the unit is at risk of damaging your home while being collected. Your comments have been reviewed and will be used in our continued improvements of the service we offer. Kind Regards Your Tikamoon Team
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A. A.
14 Nov 2023
Verified reviewWas not disappointed with yhis product in looks perfect in my bedroom
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A. A.
8 Nov 2023
Verified reviewVery happy with my new furniture, excellent quality and finish
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A. A.
8 Nov 2023
Verified reviewWe like our Theresa teak table. Delivery was sooner than expected. Would have expected info on how to look after the teak table to be included with delivery but it wasn’t.
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A. A.
8 Nov 2023
Verified reviewProduct was exactly as shown and described on website.
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A. A.
8 Nov 2023
Verified reviewDespite a customs delay with our furniture (which was out of Tikamoon's control) they provided regular updates. Once delivery was arranged it was on time and seamless. The furniture is beautiful and really well made. 5 star service and furniture, thank you.
Reviews displayed in chronological order
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