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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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M. R.
21 Dec 2024
Verified reviewOrdered 2 granite sinks. They
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P. S.
21 Dec 2024
Verified reviewWe purchased a modular shelving unit, and we are very happy with it.
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W. S.
19 Dec 2024
Verified reviewGreat service and lovely coffee table
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L. K.
19 Dec 2024
Verified reviewVery elegant console table. Delivered fully constructed which is a joy. I really like this company’s products. I had to ring customer services as the delivery company messed up - the customer service support was amazing, the lady said she would email me an update and she was as good as her word. Shame I had to use it though - the delivery company was not good. All good now though. Very happy and will definitely use this company again.
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R. P.
18 Dec 2024
Verified reviewI purchased a coffee table, and unfortunately, my experience has been disappointing. Half of the table’s top has a noticeable defect—some sort of black glue, which appears to have been sanded down in an attempt to hide it. However, not only did this attempt fail (the glue is still visible), but the sanding also removed the shiny finish in that area. To make matters worse, the paint on the legs of the table was also damaged. The table was delivered on a wooden pallet, which I understand is the safest way to transport the stone top. However, I was informed that if I didn’t repack the table myself, I would be charged an unspecified amount for the return. As a result, I’ve been left with a large wooden pallet in my living room for the past 21 days, and Tikamoon hasn’t offered to collect the table or process a replacement any sooner. Customer service response times were slow, often taking several days, and the tone of their communication was unhelpful and unapologetic. I can honestly say I’ve never been this disappointed with a furniture company before, and I expected far better quality and service from Tikamoon.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear that your item arrived damaged and we are pleased to advise that a replacement unit is on route to you now. As we are based in France our items must pass through customs and sadly this is not something we can expedite/speed up, we are sorry for your disappointment in this. As advised by email, we advise all customers regarding collections that should you not be available on the collection date you chose there may be additional costs for future bookings of the collection. We hope this is understandable, it is not in relation to repackaging of the item. We remain on hand should you require anything further and hope the replacement table is with you soon. Kind Regards Your Tikamoon Team
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J. M.
18 Dec 2024
Verified reviewEach item bought was a gift and these have been very well received, thankyou
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L. S.
18 Dec 2024
Verified reviewGood site - informative and easy to negotiate. Slight issues with delivery schedule but was sorted efficiently and the guys that delivered were very good and helpful. Taking all the packing too.
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S. C.
17 Dec 2024
Verified reviewAmazing product. Well built and looks incredible. Swift delivery too.
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S. L.
17 Dec 2024
Verified reviewLovely well made furniture.
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F. S.
15 Dec 2024
Verified reviewThe quality is excellent and the protection is sufficent.
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M. C.
14 Dec 2024
Verified reviewLooks likea lovely piece of furniture that will enhance any bathroom
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R. D.
14 Dec 2024
Verified reviewA
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I. Y.
14 Dec 2024
Verified reviewVery please with out new sideboard. Ordering process was straightforward, communication efficient and delivery seamless and professional. I had a follow up question with customer service and received very good service.
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E. C.
14 Dec 2024
Verified reviewReceived a damaged item twice. And the process to return and get a new one is not fast enough. But receiving another item that is also damaged is unacceptable.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry that your item arrived cracked in transport twice, please note this is very disappointing for us as well. We have emailed you previously and are awaiting your response on your preferred resolution option, however should you wish to return the table for a full refund please do let us know. Kind Regards Your Tikamoon Team
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P. M.
12 Dec 2024
Verified reviewA solid piece of furniture at a great price.We took advantage of Tikamoons available offer which meant delivery was free and it was delivered within 7 days as promised. The table takes around 30 minutes to unpack and assemble and around 2 hours to apply 3 coats of furniture oil. Looks great in our small dining room. Worth mentioning that we would not normally buy furniture online without seeing it in store first, but we took a chance and pleased we did.
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S. B.
10 Dec 2024
Verified reviewVery pleased with my order. Fits in perfectly. Nice quality.
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V. B.
10 Dec 2024
Verified reviewThe delivery was exceptional, very caring and friendly team. The packaging of the table was phenomenal, very thorough and it arrived in perfect condition all the way to London. The table itself is absolutely stunning. This was my first purchase from Tikamoon but definitely not the last one – I already got so many compliments, one of them said "This is a table you can pass on to other generations." So much in support of my decision to stop buying "fast furniture".
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I. K.
10 Dec 2024
Verified reviewThe coffee table we ordered was perfect. Delivery was well organised and on time. Excellent all round.
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H. M.
10 Dec 2024
Verified reviewAll good
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V. W.
10 Dec 2024
Verified reviewI found the website easy to use and the delivery service was excellent 👍
Reviews displayed in chronological order
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