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Review Summary
Therm-ic is often praised for products that feel easy to use in real life, with warm socks, gloves and batteries that keep feet dry and comfortable. Some customers also mention quick delivery and clear communication, while a few had to manage Bluetooth pairing or read the instructions more carefully than expected.
Delivery
"Die Zusendung einer defekten Batterie hätte sich vermutlich vermeiden lassen, wenn vor dem Versand eine sorgfältige Endkontrolle durchgeführt worden…"
Die Zusendung einer defekten Batterie hätte sich vermutlich vermeiden lassen, wenn vor dem Versand eine sorgfältige Endkontrolle durchgeführt worden wäre. Damit hätte man dem Kunden unnötigen Ärger und Zeitaufwand sowie beiden Seiten die Mühe einer Reklamation und eines erneuten Versands ersparen können.
"bra produkt, snabb leverans"
"Too slow with delivery. Ordered August 8 and still haven't received the item and it is August 20. According to tracking, it is due to arrive on…"
Too slow with delivery. Ordered August 8 and still haven't received the item and it is August 20. According to tracking, it is due to arrive on August 24. For an expensive item, this should be express post.
Digital experience
"Responstider and easy to navigate"
"good orientation on the website and very nice communication with you"
"Sito semplice ed intuitivo e buona spedizione"
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Juha J.
7 Feb 2026
Verified reviewI have made several orders directly from Therm-IC and have always been satisfied. Products have been well packed and delivered fast to Finland.
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Topi L.
6 Feb 2026
Verified reviewDelivery was very poor. Didn't get any information, when package arrived to destination.
Reply from THERMIC
Hello, Thank you for your feedback. We're sorry to hear about your delivery experience and understand how frustrating this can be. Your comments are valuable to us as we strive to enhance our services. If you have further questions or concerns, please feel free to reach out to our customer service team. Kind regards, Therm-ic team
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Rino G.
29 Jan 2026
Verified reviewVery happy with the products and your service was fantastic especially when the shipping company is not doing their job. I would recommend.
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Adelin B.
29 Jan 2026
Verified reviewChaussette ajustées, confortable. Aucune gêne lié à la partie de chauffe. Chaleur agréable et diffuse. Je recommande pour ceux qui ont eu des gelures ou sensible au froid. Batterie 1400 Bluetooth qui facilite la gestion rapide des modes de chauffe sans avoir à remonter le pantalon ou chercher le bouton. Grosse autonomie.
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Gianluca S.
26 Jan 2026
Verified reviewPerfect
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D. K.
26 Jan 2026
Verified reviewI’m very satisfited
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Walter C.
26 Jan 2026
Verified reviewvery warm
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Rickard H.
26 Jan 2026
Verified reviewGot the order confirmation but later got a cancellation from therm-ic of my order so I never got the products.
Reply from THERMIC
Hello, Thank you for sharing your experience with us. We understand how frustrating it can be to receive a cancellation after expecting your order, and we sincerely apologise for any inconvenience this has caused. Please feel free to reach out to our customer service team for assistance. Best regards, Therm-ic team
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Willy johannes H.
26 Jan 2026
Verified reviewFirst received msg that the ordered spare part was sold out. Two days after, the product was shipped... - Spare parts should always be in stock!
Reply from THERMIC
Hello, Thank you for sharing your feedback. We understand how important it is to have spare parts readily available and apologise for the inconvenience you experienced with your order. Your insights will help us improve our stock management in the future. If you have any further concerns, please feel free to reach out. Kind regards, Therm-ic team
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Mariusz W.
26 Jan 2026
Verified reviewAll OK
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Patricia M.
26 Jan 2026
Verified reviewgood orientation on the website and very nice communication with you
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Jocelyne D.
26 Jan 2026
Verified reviewEasy to navigate
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Cristian T.
20 Jan 2026
Verified reviewSito semplice ed intuitivo e buona spedizione
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Philippe B.
20 Jan 2026
Verified reviewService client pas sérieux. Doivent me rappeler pour une réponse. Ne le font pas.
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Frank L.
19 Jan 2026
Verified reviewSuper
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Silvia D.
19 Jan 2026
Verified revieweverything was ok, good communication
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Valter C.
19 Jan 2026
Verified reviewHo restituito gli heated-socks per misura non adatta, quindi ho tenuto solo le batterie che ho utilizzato qualche giorno. Ho avuto difficoltà a collegare le batterie 700B con l'applicazione Bluetooth perchè la app leggeva solo una batteria e non entrambe. La durata delle batterie è in linea con quanto indicato dal produttore. Consegna ok
Reply from THERMIC
Gentile cliente, grazie per aver condiviso con noi la sua opinione. Ci dispiace per le difficoltà che ha riscontrato con la connessione Bluetooth. I suoi commenti sono preziosi per noi, poiché ci aiutano a migliorare i nostri prodotti e l'esperienza dei clienti. Se ha ulteriori domande o necessita di assistenza, non esiti a contattare il nostro servizio clienti. Cordiali saluti, Il team Therm-ic
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Tim H.
17 Jan 2026
Verified reviewDisappointed about the state of the delivered item. I would expect better quality control.
Reply from THERMIC
Hello, We are very sorry to hear about the condition of the item you received. This certainly does not reflect our quality standards. We invite you to contact our customer service team for assistance so we can help resolve the issue. Kind regards, Therm-ic team
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Vadims K.
17 Jan 2026
Verified reviewI don't receive the item.
Reply from THERMIC
Hello, Thank you for sharing your experience with us. We’re sorry to hear that you have not received your item, and we understand how frustrating this can be. Please feel free to reach out to our customer service team for further assistance so we can help resolve this situation for you. Best regards, Therm-ic team
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Rene S.
17 Jan 2026
Verified reviewPoor customer service, they doesn't take responsibility for wrong item.
Reply from THERMIC
Hello, We are very sorry to hear about your experience, and apologize for any inconvenience this may have caused. It took our customer service team a little time to process your case as we were trying to better understand what may have caused the sizing issue. However, we have now proceeded with a refund for the pair that was too small. We apologize for the inconvenience and thank you for your patience. Kind regards, Therm-ic Team
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