What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2451 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 451 reviews since 19/02/2021

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4.9

Based on 290 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

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2 ★

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5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

This summary is AI-Generated

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Helpful?

Delivery

199 reviews mention delivery, with 84% positive feedback.

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

"High quality trás, great experience with online buys. Very speedy delivery."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

"Delivery was fast and it was so easy to buy online."

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

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Catherine H.
27 Oct 2026
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Delicious tea and received my package very quickly. High
Experience from: 16 Oct 2026
Piotr S.
26 Oct 2026
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It wasn't the first and, surely, won't be the last time when I made my purchase here! Top notch! As usual!
Experience from: 12 Oct 2026
Ovidiu S.
23 Oct 2026
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Ok although i would've liked the free samples to be different so I can try more
Experience from: 8 Oct 2026
Reply from Palaisdesthes.com

Hello, thank you for your feedback. The selection of complimentary samples is indeed intended to change with the seasons, but we’ll be sure to pass on your comment to the team responsible for improvements. Have a nice day, Camille.
Lígia A.
23 Oct 2026
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Fantastic quality and variety of products and an exquisite customer service.
Experience from: 12 Oct 2026
Ana C.
23 Oct 2026
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Easy and fast
Experience from: 9 Oct 2026
Fiona S.
23 Oct 2026
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Delicious tea easy website
Experience from: 8 Oct 2026
Carlos C.
21 Oct 2026
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Everything good
Experience from: 9 Oct 2026
Hj M.
21 Oct 2026
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Great taste and smooth delivery
Experience from: 7 Oct 2026
Kristof F.
21 Oct 2026
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Amazing, delicious teas, i enjoy every moment. Sencha is not the best, the rest is truly amazing.
Experience from: 7 Oct 2026
Merle G.
21 Oct 2026
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A loyal costumer of Palais des thés
Experience from: 6 Oct 2026
Dinis C.
19 Oct 2026
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The website is a bit slow to load. The delivery was as expected. The teas are divine!
Experience from: 19 Sept 2026
Olga S.
18 Oct 2026
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Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company.
Experience from: 3 Oct 2026
Ana D.
18 Oct 2026
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High quality trás, great experience with online buys. Very speedy delivery.
Experience from: 7 Oct 2026
J. G.
16 Oct 2026
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Superb
Experience from: 2 Oct 2026
Helena J.
15 Oct 2026
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Fast and accurate
Experience from: 4 Oct 2026
Florin G.
13 Oct 2026
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Always a pleasure to custom with you, high quality products that is worth every penny. l hope you never disappoint us and continue to enchant our heart with your wonderful tea’s. Thank you
Experience from: 1 Oct 2026
Regina P.
12 Oct 2026
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All is very good
Experience from: 28 Sept 2026
Anastasia D.
12 Oct 2026
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Excelente servicio!
Experience from: 29 Sept 2026
Nicolas A.
9 Oct 2026
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As always , tea is sent quickly and nicely packed . Le The du Hammam is incredible . Just to smell it is already a pleasure . And the customer support is excellent as well . Obviously a perfectly run business from top to bottom ... thank you
Experience from: 22 Sept 2026
Elaine S.
8 Oct 2026
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The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience
Experience from: 18 Sept 2026