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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
"High quality trás, great experience with online buys. Very speedy delivery."
Digital experience
"Delicious tea easy website"
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
"Delivery was fast and it was so easy to buy online."
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
1 Nov 2021
Verified reviewI order at this shop for years now. Never had any problems quality wise, delivery wise etc. Just perfect! Although there might be a larger selection of good quality Japanese green teas.
Reply from Palaisdesthes.com
Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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A. A.
1 Nov 2021
Verified reviewDelivery is always prompt.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
31 Oct 2021
Verified reviewI am very satisfied
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A. A.
31 Oct 2021
Verified reviewGood quality tea, prompt delivery.
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A. A.
30 Oct 2021
Verified reviewsuperior
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A. A.
30 Oct 2021
Verified reviewWebsite is very clear. Delivery was fast and I liked it that it came to my door and I could pick the delivery time.
Reply from Palaisdesthes.com
Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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A. A.
30 Oct 2021
Verified reviewlivraison raisonablement rapide et emballage robuste
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A. A.
30 Oct 2021
Verified reviewThe website is easy to navigate. I could easily find what I was looking for.
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A. A.
30 Oct 2021
Verified reviewVery punctual and efficient.
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A. A.
30 Oct 2021
Verified reviewParfait
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A. A.
30 Oct 2021
Verified reviewI enjoy looking through the website and with so many options decided to buy, beyond what I had in my mind, some boxes with different tastes to experiment it.
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A. A.
30 Oct 2021
Verified reviewQuick and timely delivery at very reasonable cost. I am a frequent and long term customer without any issues ever. Also excellent packaging.
Reply from Palaisdesthes.com
Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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A. A.
30 Oct 2021
Verified reviewGood
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A. A.
30 Oct 2021
Verified reviewAwful delivery partner they chose: BRT in Italy. Customer service very rude and inefficient. Palais des Thés didn't try anything to make it up for the expensive and terrible delivery system they have. Disappointed.
Reply from Palaisdesthes.com
Dear customer, thank you for your review. We have taken care to answer you by email in order to help you. Your Customer Service.
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A. A.
30 Oct 2021
Verified reviewprodotti ottimi consegna senza nessun tipo di problema
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A. A.
30 Oct 2021
Verified reviewExcellent selection and quality of teas.
Reviews displayed in chronological order
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