What do Internet users think about palaisdesthes.com ?

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish. Reviews also mention prompt service, attentive and friendly customer care, and a website that is easy to navigate. Some customers highlight thoughtful packaging and even a small gift, while others appreciate how quickly orders arrive, including international delivery. PalaisdesThes gathers overwhelmingly positive customer feedback with 2451 reviews published in total and an average rating of 4.9 stars.

Reviews for Palaisdesthes.com

Total: 2 451 reviews since 19/02/2021

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.9

Based on 290 reviews from the last 12 months

5

91%
4

7%
3

1%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

199 reviews mention delivery, with 84% positive feedback.

"The website is a bit slow to load. The delivery was as expected. The teas are divine!"

"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."

"High quality trás, great experience with online buys. Very speedy delivery."

Digital experience

67 reviews mention the digital experience, with 94% positive feedback.

"Delicious tea easy website"

"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"

"Delivery was fast and it was so easy to buy online."

Responsiveness

15 reviews mention our responsiveness, with 100% positive feedback.

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

"Fantastic service, very patient and friendly."

"Very good, a perfect, meticulous and attentive service. I would recommend it!"

Team expertise

14 reviews mention our team's expertise, with 100% positive feedback.

"Zeer goede service."

"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."

"Excellent quality teas and great customer service."

Choice

14 reviews mention choice, with 100% positive feedback.

"Fantastic quality and variety of products and an exquisite customer service."

"Very good explanations and descriptions for all items, easy to browse and choose your favourites"

"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."

Friendliness & courtesy

11 reviews mention our friendliness and courtesy, with 100% positive feedback.

"very good service always helpful & great teas"

"Fast and friendly service."

"An amazing store and and amazing service."

1 ★

2 ★

3 ★

4 ★

5 ★

Gisela D.
8 Oct 2026
Verified review
Collected and verified by Verified Reviews
Beautiful aromatic fine quality teas.
Experience from: 23 Sept 2026
Frank O.
8 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very good experience but could not find any St. James OP tea which I have been buying for years
Experience from: 11 Sept 2026
Reply from Palaisdesthes.com

Hello, we are glad you had a great experience with us. Please note that your favorite St. James OP has transitioned to an organic version, which you can now find on our site under the name Organic Ceylon Breakfast. We hope you enjoy it just as much!
George G.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very good, a perfect, meticulous and attentive service. I would recommend it!
Experience from: 19 Sept 2026
Dmitrijs G.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
A pleasant experience,got what i was ssearching for very happy indeed.
Experience from: 19 Sept 2026
Agnieszka M.
2 Oct 2026
Verified review
Collected and verified by Verified Reviews
Une excellente expérience du début à la fin ! Je bois les thés de cette marque depuis plusieurs années et je suis toujours aussi satisfaite de leur qualité. Le site est agréable, la commande simple, la livraison rapide et les produits soigneusement emballés. Un service vraiment professionnel et efficace. Je recommande vivement Le Palais des Thés
Experience from: 18 Sept 2026
Mirra R.
30 Sept 2026
Verified review
Collected and verified by Verified Reviews
Fantastic service, very patient and friendly.
Experience from: 29 Aug 2026
Ursula T.
29 Sept 2026
Verified review
Collected and verified by Verified Reviews
Fast
Experience from: 17 Sept 2026
Kristine R.
28 Sept 2026
Verified review
Collected and verified by Verified Reviews
Ātra piegāde. Izcils iepakojums. Paldies par dāvanām.
Experience from: 17 Sept 2026
Julija S.
28 Sept 2026
Verified review
Collected and verified by Verified Reviews
Very fast and efficient delivery!
Experience from: 16 Sept 2026
Susanne O.
28 Sept 2026
Verified review
Collected and verified by Verified Reviews
Very satisfied.
Experience from: 11 Sept 2026
Sharee W.
25 Sept 2026
Verified review
Collected and verified by Verified Reviews
Excellent speed and service
Experience from: 14 Sept 2026
M. G.
25 Sept 2026
Verified review
Collected and verified by Verified Reviews
Truly exceptional customer care: my inquiry was handled with remarkable speed and total professionalism. The tea itself is delicious, and the packaging is a work of art. I will certainly be coming back for more.
Experience from: 8 Sept 2026
Joy A.
23 Sept 2026
Verified review
Collected and verified by Verified Reviews
Very easy
Experience from: 6 Sept 2026
María carmen F.
23 Sept 2026
Verified review
Collected and verified by Verified Reviews
The tea is really good. Moreover, the tea bags haven't got metalls.
Experience from: 10 Sept 2026
Adam T.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
I was very satisfied with everything.
Experience from: 8 Sept 2026
Anne R.
21 Sept 2026
Verified review
Collected and verified by Verified Reviews
Delivered promptly and in good condition. Tea of the usual excellent quality
Experience from: 9 Sept 2026
Gianfranca M.
16 Sept 2026
Verified review
Collected and verified by Verified Reviews
I believe Palais des Thés is overall the best place to buy thés. Despite the thés my congrats goes to Mr Delmas for what he was able to create and his competence. I recommended the boutique to friends and they appreciated. It is difficult sometime to rate the products as not all what was purchased is already tested
Experience from: 1 Sept 2026
Amatulli M.
15 Sept 2026
Verified review
Collected and verified by Verified Reviews
Fast and reliable
Experience from: 4 Sept 2026
John S.
13 Sept 2026
Verified review
Collected and verified by Verified Reviews
Delivered to Australia within a week, fantastic.
Experience from: 1 Sept 2026
Maryline B.
12 Sept 2026
Verified review
Collected and verified by Verified Reviews
Considering that the only shop in Dublin closed in 2016, it is great to be able so still order online and get some tasty teas delivered to my home.
Experience from: 16 Aug 2026