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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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5 ★

A. A.
18 Jan 2022
Verified review
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Would definitely recommend. Never had a bad product. Packaging is great too.
Experience from: 24 Nov 2021
A. A.
18 Jan 2022
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Lovely colour .
Experience from: 11 Dec 2021
A. A.
17 Jan 2022
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I’ve never been disappointed with any Lacoste product
Experience from: 14 Dec 2021
A. A.
17 Jan 2022
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Perfect casual sweater
Experience from: 14 Dec 2021
A. A.
17 Jan 2022
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Perfect
Experience from: 14 Dec 2021
A. A.
17 Jan 2022
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I put my opinion in too your company but get no feed back and NOTHING SEEMS TO CHANGE so I deem it a WASTE IF TIME
Experience from: 14 Dec 2021
A. A.
17 Jan 2022
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Would recommend products but if price same would recommend Amazon if you have Prime delivery.
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Great value for money 🙂
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Great collar and fit
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Never received first order
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Staff in the shop where unable to order for us and had to do it ourself on our phone whilst in store. Delivery was extremely slow and when arrived the packaging was complete awful considering it was a watch in the parcel. Although the watch itself is fine, I probably wouldn’t use this service again
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Until this order I've never had an issue with Lacoste but very disappointed...I am a legend customer, as well.
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Item never arrived
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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Quality products, if a bit expensive
Experience from: 13 Dec 2021
A. A.
17 Jan 2022
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This was bought for a Christmas present .
Experience from: 12 Dec 2021
A. A.
17 Jan 2022
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Love Lacoste
Experience from: 12 Dec 2021
A. A.
17 Jan 2022
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No problems with the order, quick and easy.
Experience from: 16 Dec 2021
A. A.
17 Jan 2022
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Fantastic
Experience from: 16 Dec 2021
A. A.
17 Jan 2022
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Yes you have a wide range of sizes an incredible amount of colours always neatly packed
Experience from: 16 Dec 2021
A. A.
17 Jan 2022
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yes i would recommend lacoste
Experience from: 15 Dec 2021