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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
10 Nov 2022
Verified review
Collected and verified by Verified Reviews
The service at your shop in Bluewater Shopping Centre is outstanding. Nothing is too much trouble for the Staff
Experience from: 10 Oct 2022
A. A.
10 Nov 2022
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I am satisfied with the service provided
Experience from: 8 Oct 2022
A. A.
10 Nov 2022
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Very Impressed, with how quick the delivery was and the fit,comfort and overall look of the product.
Experience from: 10 Oct 2022
A. A.
10 Nov 2022
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Great service
Experience from: 11 Oct 2022
A. A.
9 Nov 2022
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Quickly delivered
Experience from: 9 Oct 2022
A. A.
9 Nov 2022
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Very fast delivery.
Experience from: 8 Oct 2022
A. A.
9 Nov 2022
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I love la coste items
Experience from: 6 Oct 2022
A. A.
9 Nov 2022
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Great service, no complaints.
Experience from: 7 Oct 2022
A. A.
9 Nov 2022
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My friends recommended this to me
Experience from: 8 Oct 2022
A. A.
9 Nov 2022
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Always looked after in the Leicester store! Always feel valued!
Experience from: 8 Oct 2022
A. A.
7 Nov 2022
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Good service and fast delivery
Experience from: 1 Oct 2022
A. A.
6 Nov 2022
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Fast delivery.
Experience from: 27 Sept 2022
A. A.
6 Nov 2022
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First class service
Experience from: 24 Sept 2022
A. A.
5 Nov 2022
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Love the style
Experience from: 5 Oct 2022
A. A.
5 Nov 2022
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Fast delivery
Experience from: 5 Oct 2022
A. A.
5 Nov 2022
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All Good
Experience from: 6 Oct 2022
A. A.
5 Nov 2022
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Really good quality products
Experience from: 4 Oct 2022
A. A.
4 Nov 2022
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Good brand and helpful
Experience from: 5 Oct 2022
A. A.
4 Nov 2022
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I’m disappointed with the shoes ! They are extremely slippery when it’s raining !!!! No good at all !
Experience from: 24 Sept 2022
A. A.
4 Nov 2022
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The quality of all products are always good, shipments always arrive on time, definitely my favourite brand
Experience from: 30 Sept 2022