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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
29 Apr 2023
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Love how easy it is to order and how quickly my order arrives.
Experience from: 28 Mar 2023
A. A.
29 Apr 2023
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always
Experience from: 15 Mar 2023
A. A.
29 Apr 2023
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Great service as ever. You can speak to customer services without hanging for ever on the phone.
Experience from: 15 Mar 2023
A. A.
29 Apr 2023
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Great brand
Experience from: 25 Mar 2023
A. A.
29 Apr 2023
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Great service always.
Experience from: 25 Mar 2023
A. A.
29 Apr 2023
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Extremely satisfied with each purchase made
Experience from: 28 Feb 2023
A. A.
29 Apr 2023
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Very satisfied with my purchase given it on sale!
Experience from: 28 Feb 2023
A. A.
29 Apr 2023
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Delivery times could be improved but packaging and presentation of items very good
Experience from: 28 Feb 2023
A. A.
15 Apr 2023
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VERY GOOD
Experience from: 24 Mar 2023
A. A.
15 Apr 2023
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Love the packaging, style and comfort.
Experience from: 14 Mar 2023
A. A.
15 Apr 2023
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Love Lacoste well made good fit last years whilst still looking new
Experience from: 4 Mar 2023
A. A.
15 Apr 2023
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Difficult to return using DHL, lack of local options for drop off, gf to drive 20 mins to nearest drop off. DHL website difficult to navigate.
Experience from: 5 Mar 2023
A. A.
22 Mar 2023
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great service
Experience from: 5 Aug 2022
A. A.
28 Nov 2022
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Very satisfied with the service from Lacoste
Experience from: 1 Feb 2022
A. A.
12 Nov 2022
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Defo
Experience from: 12 Oct 2022
A. A.
12 Nov 2022
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It’s a good product and option to go for
Experience from: 20 Sept 2022
A. A.
12 Nov 2022
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The trainers I ordered from Lacoste were excellent. The delivery service also was very good.
Experience from: 8 Dec 2021
A. A.
11 Nov 2022
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Fast delivery, reliable and very friendly team :)
Experience from: 11 Oct 2022
A. A.
11 Nov 2022
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No comments
Experience from: 11 Oct 2022
A. A.
10 Nov 2022
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Excellent quality
Experience from: 7 Oct 2022