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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
13 Jul 2023
Verified review
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Very nice product
Experience from: 9 Jun 2023
A. A.
13 Jul 2023
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Lacoste is the one of my preferable brands
Experience from: 7 Jun 2023
A. A.
13 Jul 2023
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Yes I would
Experience from: 6 Jun 2023
A. A.
29 Jun 2023
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Excellent service.
Experience from: 7 Jun 2023
A. A.
29 Jun 2023
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Website could be better.
Experience from: 6 Jun 2023
A. A.
29 Jun 2023
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Always top quality clothing
Experience from: 24 May 2023
A. A.
29 Jun 2023
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Always good service. Easy to use website. Products lovely.
Experience from: 9 Jun 2023
A. A.
29 Jun 2023
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Great service and product
Experience from: 7 Jun 2023
A. A.
22 Jun 2023
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Service ok
Experience from: 17 May 2023
A. A.
22 Jun 2023
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Love Lacoste products
Experience from: 18 May 2023
A. A.
22 Jun 2023
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More than satisfied
Experience from: 19 May 2023
A. A.
22 Jun 2023
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Great service
Experience from: 16 May 2023
A. A.
22 Jun 2023
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The material is very uncomfortable and causes my foot some discomfort while walking. It also leaves me wanting to take off the shoes as soon as possible. Not a good product and this will make me think twice about buying footwear from Lacoste in future.
Experience from: 17 May 2023
A. A.
22 Jun 2023
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Very happy with service
Experience from: 19 May 2023
A. A.
22 Jun 2023
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Always buying Lacoste items.
Experience from: 20 May 2023
A. A.
22 Jun 2023
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Excellent quality & service .
Experience from: 19 May 2023
A. A.
22 Jun 2023
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Best
Experience from: 19 May 2023
A. A.
22 Jun 2023
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There are always a lot of great items available online and am always able to find something I love.
Experience from: 19 May 2023
A. A.
22 Jun 2023
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The website has a bigger variety of products available and ordering from Lacoste direct you can be sure that the products are genuine and made to the highest standards.
Experience from: 20 May 2023
A. A.
22 Jun 2023
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Great shopping experience
Experience from: 21 May 2023