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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
22 Jun 2023
Verified review
Collected and verified by Verified Reviews
Very professional service .extremely happy .
Experience from: 16 May 2023
A. A.
22 Jun 2023
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As about
Experience from: 16 May 2023
A. A.
22 Jun 2023
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My son likes locoste
Experience from: 16 May 2023
A. A.
22 Jun 2023
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Service great and trainers that I bought look and feel good. Very good quality.
Experience from: 16 May 2023
A. A.
22 Jun 2023
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One of my favourite bands, but don’t seem to have much in the smart range at the moment, all the styles are casual and sporty
Experience from: 20 May 2023
A. A.
22 Jun 2023
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Lacoste service is always excellent
Experience from: 20 May 2023
A. A.
22 Jun 2023
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If someone asks I will mention it.
Experience from: 21 May 2023
A. A.
22 Jun 2023
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Prompt delivery and trouble free returns
Experience from: 18 May 2023
A. A.
22 Jun 2023
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Alway loved the product
Experience from: 19 May 2023
A. A.
22 Jun 2023
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The service from Lacoste is always first class.
Experience from: 19 May 2023
A. A.
22 Jun 2023
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Bought these for my wife she loves them & perfect fit.
Experience from: 21 May 2023
A. A.
15 Jun 2023
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Yes
Experience from: 13 May 2023
A. A.
15 Jun 2023
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Great first class customer service
Experience from: 13 May 2023
A. A.
15 Jun 2023
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Great service .
Experience from: 15 May 2023
A. A.
15 Jun 2023
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I went direct as many menswear outlets start at a 7. The slightly smaller size which fits me better falls into the youth at best, or child at worst, department!! Mail order only I am aware of the size. Haha.
Experience from: 11 May 2023
A. A.
15 Jun 2023
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Delivered on time
Experience from: 11 May 2023
A. A.
15 Jun 2023
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I like the service. Although this time the shoes are not very comfortable .
Experience from: 14 May 2023
A. A.
15 Jun 2023
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Very happy with lacoste product
Experience from: 11 May 2023
A. A.
15 Jun 2023
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Top class company
Experience from: 10 May 2023
A. A.
15 Jun 2023
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Very satisfying
Experience from: 9 May 2023