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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

828 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
18 Jan 2024
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Very happy with my purchases
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Everything I have bought lacoste is exactly as described, my 16 year old son loves lacoste clothing
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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Amazing Quality
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Quality, with a touch of real class.
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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Eu achei o tecido fino.
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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Very satisfied with Lacoste
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Great product, met my expectations.
Experience from: 14 Dec 2023
A. A.
18 Jan 2024
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Quality is second to none
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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I bought the pink jumpers - and twice it’s not been shipped to me as it’s out of stock. Then why continue to sell it online if your out of stock - so annoying
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Love the quality, styles and extensive colour range.
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Unfortunately whilst the shirt is great it had a year in it!
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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Great service
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Beautiful, great, comfortable
Experience from: 15 Dec 2023
A. A.
18 Jan 2024
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Always good service with top quality products
Experience from: 14 Dec 2023
A. A.
18 Jan 2024
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Great
Experience from: 16 Dec 2023
A. A.
18 Jan 2024
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Lacoste is and always will be my first choice
Experience from: 12 Dec 2023
A. A.
18 Jan 2024
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Very happy with the amount of garments to chose from. Easy to order and delivery is exceptional.
Experience from: 14 Dec 2023
A. A.
18 Jan 2024
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Great service, ordered the wrong size initially, but return and reorder dealt with efficiently.
Experience from: 14 Dec 2023
A. A.
18 Jan 2024
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Lacoste is my favourite brand
Experience from: 14 Dec 2023
A. A.
18 Jan 2024
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Order great 👍 left exactly were it shld be left.
Experience from: 12 Dec 2023