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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
30 Mar 2024
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Good returns policy, as I had to return a couple of items due to ordering the wrong size
Experience from: 1 Mar 2024
A. A.
30 Mar 2024
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Good
Experience from: 29 Feb 2024
A. A.
30 Mar 2024
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Highly recommended
Experience from: 28 Feb 2024
A. A.
30 Mar 2024
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I received the parcel Damaged in delivery, as well as the item was stained. I had to send photos in order to get it returned.
Experience from: 27 Feb 2024
A. A.
28 Mar 2024
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Happy with the service and goods. I have numerous Lacoste items
Experience from: 26 Feb 2024
A. A.
28 Mar 2024
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As long as the clothing has the same durability and longevity I will recommend them. If that changes then I probably won't.
Experience from: 26 Feb 2024
A. A.
28 Mar 2024
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Can't understand that trainers would be delivered without laces. However the return process worked well.
Experience from: 28 Feb 2024
A. A.
28 Mar 2024
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Great brand
Experience from: 28 Feb 2024
A. A.
28 Mar 2024
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Would recommend.
Experience from: 27 Feb 2024
A. A.
28 Mar 2024
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Service was fantastic, quick delivery.
Experience from: 26 Feb 2024
A. A.
28 Mar 2024
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very happy
Experience from: 28 Feb 2024
A. A.
28 Mar 2024
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Great service
Experience from: 26 Feb 2024
A. A.
28 Mar 2024
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Very satisfied with the service and the product
Experience from: 26 Feb 2024
A. A.
28 Mar 2024
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Great service as always
Experience from: 26 Feb 2024
A. A.
25 Mar 2024
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Good quick service
Experience from: 16 Feb 2024
A. A.
25 Mar 2024
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Of course I love the lacoste brand and your unique styles of clothing
Experience from: 23 Feb 2024
A. A.
25 Mar 2024
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Good value clothing
Experience from: 23 Feb 2024
A. A.
25 Mar 2024
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Great fitting clothes everytime
Experience from: 21 Feb 2024
A. A.
25 Mar 2024
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Disappointing- wrong colour versus the picture
Experience from: 21 Feb 2024
A. A.
25 Mar 2024
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Good service as expected from a quality brand
Experience from: 23 Feb 2024