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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
6 Jun 2024
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I never received the gift box that I requested
Experience from: 7 May 2024
A. A.
2 Jun 2024
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Incredible description on website. Incredible delivery quick.
Experience from: 3 May 2024
A. A.
2 Jun 2024
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I am very happy with the service I received from Lacoste. The shirt arrived within a couple of days of ordering the shirt in your Meadowhall store.
Experience from: 1 May 2024
A. A.
2 Jun 2024
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1st class service & delivery is quick !!
Experience from: 3 May 2024
A. A.
30 May 2024
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Yes
Experience from: 30 Apr 2024
A. A.
30 May 2024
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I'm always telling friends how much I love lacoste
Experience from: 3 May 2024
A. A.
30 May 2024
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Excellent product and excellent service.
Experience from: 1 May 2024
A. A.
30 May 2024
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The delivery service was fast. I didn’t expect to receive the package as quickly as expected
Experience from: 30 Apr 2024
A. A.
26 May 2024
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Easy to order
Experience from: 26 Apr 2024
A. A.
26 May 2024
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I’ve been wearing Lacoste since I was 15. Says it all I think
Experience from: 30 Apr 2024
A. A.
26 May 2024
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Has always been a fav brand for me
Experience from: 26 Apr 2024
A. A.
26 May 2024
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Excellent products and service
Experience from: 29 Apr 2024
A. A.
26 May 2024
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Very satisfied
Experience from: 26 Apr 2024
A. A.
26 May 2024
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Great service and quality of clothing.
Experience from: 26 Apr 2024
A. A.
26 May 2024
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Excellent service
Experience from: 25 Apr 2024
A. A.
25 May 2024
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very happy with the product
Experience from: 26 Apr 2024
A. A.
25 May 2024
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I’m very satisfied with the service offered by Lacoste
Experience from: 25 Apr 2024
A. A.
25 May 2024
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Good delivery times and well packaged
Experience from: 25 Apr 2024
A. A.
25 May 2024
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Prompt delivery and good return system.
Experience from: 25 Apr 2024
A. A.
22 May 2024
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Is in very comfortable.
Experience from: 24 Apr 2024