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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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A. A.
22 May 2024
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Good quality items
Experience from: 18 Apr 2024
A. A.
22 May 2024
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Straightforward
Experience from: 22 Apr 2024
A. A.
22 May 2024
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My wife loves lacoste
Experience from: 24 Apr 2024
A. A.
19 May 2024
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Very prompt service
Experience from: 22 Apr 2024
A. A.
19 May 2024
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Everything was correct with my order and it arrived the next day!
Experience from: 19 Apr 2024
A. A.
18 May 2024
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quality as uaual
Experience from: 18 Apr 2024
A. A.
17 May 2024
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Lacoste gives value for money and is very durable
Experience from: 18 Apr 2024
A. A.
17 May 2024
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good service
Experience from: 18 Apr 2024
A. A.
17 May 2024
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Made up with cap
Experience from: 16 Apr 2024
A. A.
17 May 2024
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Happy with everything from order, to delivery times to the actual product.
Experience from: 17 Apr 2024
A. A.
16 May 2024
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I am very happy with service especially with delivery witch is amazingly quick and returns..10/10..
Experience from: 16 Apr 2024
A. A.
15 May 2024
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Comfort
Experience from: 16 Apr 2024
A. A.
15 May 2024
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Purchased a few Lacoste items online and never had a bad experience, from start to finish, top end price wise for me but reassuringly expensive I suppose.
Experience from: 15 Apr 2024
A. A.
15 May 2024
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Service as ever great and item arrived very quickly after the order was completed
Experience from: 15 Apr 2024
A. A.
12 May 2024
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Was only sent the tracksuit top and have waited days for a response since I logged the complaint.
Experience from: 12 Apr 2024
A. A.
11 May 2024
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Service has always been very good. Deliveries on time and returns always taken care of promptly and efficiently.
Experience from: 11 Apr 2024
A. A.
11 May 2024
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Looks like clothes made for different sizes. All my clothes fits perfectly with XL and L and these clothes are way smaller.
Experience from: 11 Apr 2024
A. A.
11 May 2024
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Delivered ahead of original date specified
Experience from: 11 Apr 2024
A. A.
11 May 2024
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Quick delivery
Experience from: 11 Apr 2024
A. A.
5 May 2024
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First was too small. Very easy exchange at Knightsbridge store
Experience from: 10 Apr 2024