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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

S. B.
26 May 2025
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Amazing products and excellent customer service
Experience from: 24 Apr 2025
A. W.
26 May 2025
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Unsatisfied
Experience from: 23 Apr 2025
S. C.
26 May 2025
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Arrived as promised
Experience from: 19 Apr 2025
W. F.
26 May 2025
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Will definitely recommend Lacoste.
Experience from: 20 Apr 2025
C. C.
26 May 2025
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Item was delivery fast very pleased with purchase
Experience from: 24 Apr 2025
L. M.
26 May 2025
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The designs are unique and comfortable
Experience from: 17 Apr 2025
H. A.
26 May 2025
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First class service
Experience from: 17 Apr 2025
R. T.
26 May 2025
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Very good
Experience from: 23 Apr 2025
L. R.
25 May 2025
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The service was very god and I like the brands design and quality, but this particular item want right for me.
Experience from: 25 Apr 2025
K. M.
25 May 2025
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Very nice
Experience from: 25 Apr 2025
A. F.
25 May 2025
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I had been an avid Lacoste fan and patroniizing the product for four decades now and I always patronizing Lacoste eversince during my High school days and remains as a Legend category on Lacoste Europe, I wish that one day I can be a model on one of Lacoste apparels
Experience from: 25 Apr 2025
G. C.
25 May 2025
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Very satisfied
Experience from: 25 Apr 2025
P. H.
25 May 2025
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Normally great service. Was sent the wrong item previously and ended up returning and reordering. The postage cost in the event of the error was not covered by Lacoste
Experience from: 25 Apr 2025
P. G.
25 May 2025
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Being misleading is not very nice.
Experience from: 25 Apr 2025
D. M.
25 May 2025
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1st Class
Experience from: 25 Apr 2025
D. J.
25 May 2025
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Recommended
Experience from: 23 Apr 2025
S. M.
25 May 2025
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Quick delivery
Experience from: 23 Apr 2025
J. S.
25 May 2025
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elegant look as you can see in the picture
Experience from: 23 Apr 2025
J. C.
25 May 2025
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Loyal lacoste customer because no one no one dose it like lacoste. Love Lacoste Lacoste loves me
Experience from: 25 Apr 2025
P. R.
25 May 2025
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Great service as always.
Experience from: 23 Apr 2025