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Review Summary
Fracomina is often described as offering beautiful, elegant clothes that fit well and feel feminine. Several customers also mention a smooth ordering process, fast delivery, and helpful communication, while a few reports say items were too small or arrived with defects.
Delivery
"The belt shipped as extra package, no problem."
"Very easy steps to order...received on time."
"My package was delivered after 2,5 weeks, I needed the package for a party and I received it 1 week later. I called DHL and problem was that…"
My package was delivered after 2,5 weeks, I needed the package for a party and I received it 1 week later. I called DHL and problem was that Francomina did not give my email address, nor phone number to them so they could not reach me to deliver the package, big mistake from Francomina.
Digital experience
"express delivery speed and fantastic communication with the store. Even though I am from another country, I will be very happy to shop with you.…"
express delivery speed and fantastic communication with the store. Even though I am from another country, I will be very happy to shop with you. Thank you very much
"Site works perfectly and fast delivery."
"Produtos com muita qualidade e design muito apelativo e o site muito fácil de usar."
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N. D.
12 Mar 2025
Verified reviewPerfect
Reply from En.fracomina.com
❤️❤️
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P. G.
12 Mar 2025
Verified reviewBest
Reply from En.fracomina.com
❤️❤️
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B. V.
1 Mar 2025
Verified reviewA beatifyl sweater I love it.
Reply from En.fracomina.com
❤️❤️
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G. C.
26 Feb 2025
Verified reviewVery easy to shop on and plenty of lovely choices
Reply from En.fracomina.com
❤️❤️
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E. L.
25 Feb 2025
Verified reviewgood
Reply from En.fracomina.com
❤️❤️
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R. S.
24 Feb 2025
Verified reviewIts all perfekt
Reply from En.fracomina.com
❤️❤️
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A. M.
24 Feb 2025
Verified reviewMagnifique
Reply from En.fracomina.com
❤️❤️
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L. F.
24 Feb 2025
Verified reviewThe coat I ordered in the web site arrived dirty and the buttons unsawed. I had to return it the same day. Bad experienxe. Sorry
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L. M.
24 Feb 2025
Verified reviewThe site is easy to understand and navigate, it is intuitive. Delivery is fast and safe. The shipping fee alone is very expensive, considering other brands, where purchases from €50.00 are free.
Reply from En.fracomina.com
❤️❤️
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A. A.
24 Feb 2025
Verified reviewFracomina, the best brand ever... High quality clothes with interesting designs and details. Very comfortable and beautiful clothes. Staff very friendly and professional...
Reply from En.fracomina.com
❤️❤️
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H. B.
18 Feb 2025
Verified reviewEntrega rápida, qualidade excelente como sempre.
Reply from En.fracomina.com
❤️❤️
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J. H.
18 Feb 2025
Verified reviewVery bad return conditions
Reply from En.fracomina.com
Dear customer, thank you for your order We’re truly sorry to hear your concerns about our return policy. As a valued customer who has shopped with us multiple times this year, we would never want you to feel dissatisfied. Please know that all return costs are clearly stated on our information pages, quick chat responses, and even on the product pages to ensure full transparency. Additionally, you always have the option to return the items at your own expense, in which case no return fees will be deducted. We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders Do not hesitate to contact us by our Live Chat on fracomina.com Best regards.
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T. V.
18 Feb 2025
Verified reviewEsperienza positiva. Ho conosciuto la marca 2 anni fa e ho fatto alcuni acquisti online. Lucia (assistente cliente) molto disponibile e professionale. Consiglio il sito!
Reply from En.fracomina.com
❤️❤️
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N. F.
14 Feb 2025
Verified reviewTerrible :( I ordered a dress which was never shipped. I asked you 8 days after ordering the dress what was going on and you replied to tell me the dress was lost and you cancelled my order. Really poor customer service.
Reply from En.fracomina.com
Dear customer, thank you choose us. We sincerely apologize for the inconvenience caused by the unavailability of your order. In very rare cases, an item may appear in stock but turn out to be unavailable due to an inventory discrepancy. As you can see, in 31/01/2025 we total refuned your order We completely understand your frustration, and we truly regret not being able to fulfill your order as expected. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. We appreciate your patience and understanding, and we hope you will consider shopping with us again. As a token of our apology, we have sent you a discount via email for your next purchase. We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders Do not hesitate to contact us by our Live Chat on fracomina.com Best regards,
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G. C.
14 Feb 2025
Verified reviewFive Stars!!!!!!
Reply from En.fracomina.com
❤️❤️
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M. G.
7 Feb 2025
Verified reviewI am very satisfied with Fracomina. The order arrived on time, and the clothes were carefully packed. I'm ordering again!
Reply from En.fracomina.com
❤️❤️
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R. S.
7 Feb 2025
Verified reviewIt is all perfekt
Reply from En.fracomina.com
❤️❤️
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A. M.
7 Feb 2025
Verified reviewExcelente!
Reply from En.fracomina.com
❤️❤️
Reply from A. M.
I really liked the jacket, but there is a slight defect in the fabric near the pocket. I intend to return it, since I already bought another one like it.
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A. A.
7 Feb 2025
Verified reviewIt is nearly a month since I ordered , I got a partial delivery and still waiting for any notice when the rest will be delivered. I like the fashion very much, but if it does not be delivered in a resonable time I will not order there again
Reply from En.fracomina.com
Dear customer, thank you for choosing us We are sorry for your review. As you know, the order was shipped from 2 different logistics with 2 different tracking The delay is due to the incomplete address you entered during the order. Both shipments are delivered We hope that your review will improve in the future and certify the possibility of using a customer care service that is attentive to resolving any problems of online Fracomina orders Do not hesitate to contact us by our Live Chat on fracomina.com
Reply from A. A.
The Adresse was completly right 6and I did not receive the second parcel. I did not get a tracking no for the second parcel either
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J. B.
7 Feb 2025
Verified reviewVery good en quick service. Product quality is very good
Reply from En.fracomina.com
❤️❤️
Reviews displayed in chronological order
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