Reviews for En.fracomina.com

Dear customer, We lineally apologize for your dissatisfaction and for the negative experience you had with your purchase. We confirm that we received the photos of the item, and we would like to inform you that we have already processed a full refund for your order, which was completed on September 11th. We apologize for the waiting time, which was unfortunately impacted by summer courier slowdowns during the month of August. Regarding the shipping costs incurred for the return, we would like to clarify that during the online return process, the autonomous return option was selected, which involves the customer arranging and paying for the shipment directly. As an alternative, we always offer our Facilitated Return service to make the return process smoother and managed directly through our platform. We fully understand your frustration, but we hope that the confirmation of your full refund brings you peace of mind. Please kindly note that you always have the option to update your review should you wish to do so. Warm regards, The Fracomina Team

Dear customer, We sincerely apologize for the delay in receiving your package and for the frustration this situation has caused you. We can confirm that your order was shipped on July 28th and delivered on August 11th. While the package has now arrived, we fully recognize that the two-week transit time was longer than standard. Unfortunately, shipping couriers experience significant slowdowns during the peak summer holiday period, which directly impacted delivery schedules during those weeks. Providing a fast and reliable shipping experience is essential to us, and we are working closely with our logistics partners to better manage holiday shipping schedules and minimize delays in the future. We deeply appreciate your patience and hope you enjoy your items. Please kindly note that you always have the option to update your review should you wish to do so. Warm regards, *The Fracomina Team*

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Dear customer, Thank you so much for your wonderful review! We are absolutely delighted to hear that you are so happy with your purchase and that you appreciate the high quality of your new dress. At Fracomina, we put great passion and attention into every detail to create elegant, well-crafted pieces that make you feel amazing whenever you wear them. We look forward to welcoming you back very soon to our official store for your next style choices! Warm regards, *The Fracomina Team*

Vážená zákazníčka, Veľmi pekne Vám ďakujeme za Vašu nádhernú recenziu a skvelú spätnú väzbu! Nesmierne nás teší, že ste spokojná so super rýchlym doručením a že Vám šaty dokonale sedia a robia Vám radosť. V spoločnosti Fracomina sa každý deň snažíme spájať kvalitu a eleganciu našich kolekcií s rýchlym a spoľahlivým doručením, aby bol Váš nákupný zážitok perfektný od začiatku až do konca. Veríme, že Vás čoskoro opäť privítame v našom oficiálnom e-shope pri výbere ďalších štýlových kúskov! S pozdravom, *Tím Fracomina*