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Review Summary
Fracomina is often described as offering beautiful, elegant clothes that fit well and feel feminine. Several customers also mention a smooth ordering process, fast delivery, and helpful communication, while a few reports say items were too small or arrived with defects.
Delivery
"The belt shipped as extra package, no problem."
"Very easy steps to order...received on time."
"My package was delivered after 2,5 weeks, I needed the package for a party and I received it 1 week later. I called DHL and problem was that…"
My package was delivered after 2,5 weeks, I needed the package for a party and I received it 1 week later. I called DHL and problem was that Francomina did not give my email address, nor phone number to them so they could not reach me to deliver the package, big mistake from Francomina.
Digital experience
"express delivery speed and fantastic communication with the store. Even though I am from another country, I will be very happy to shop with you.…"
express delivery speed and fantastic communication with the store. Even though I am from another country, I will be very happy to shop with you. Thank you very much
"Site works perfectly and fast delivery."
"Produtos com muita qualidade e design muito apelativo e o site muito fácil de usar."
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Laetitia D.
20 Feb 2026
Verified reviewI like the collection
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Gabriela H.
9 Feb 2026
Verified reviewCoole Mode. Leider nicht mehr made in Italy. Design perfekt
Reply from En.fracomina.com
Hallo, vielen Dank für dein Feedback! Es freut uns sehr, dass dir unser Design und unser Style so gut gefallen. Auch wenn die Produktion teilweise international erfolgt, bleibt das Herz von Fracomina italienisch: Unser Designteam in Italien arbeitet mit Leidenschaft daran, die Qualität und den Stil zu bewahren, den unsere Kunden lieben. Wir hoffen, dich auch in Zukunft mit unseren Kollektionen begeistern zu können! Herzliche Grüße, Dein Fracomina Team
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Veronika A.
7 Feb 2026
Verified reviewEverything perfect! It was my First purchase and I recomend this eshop. Also quality of product is perfect
Reply from En.fracomina.com
Dear customer, Thank you so much for your kind words! We are thrilled to hear that your first experience with Fracomina was perfect and that you are happy with the quality of our products. We truly appreciate your recommendation and we look forward to welcoming you back to our e-shop very soon! Best regards, The Fracomina Team
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Snezhanna B.
3 Feb 2026
Verified reviewPágina web correcta, entrega inmediata . Recomiendo a todos. Mucha seguridad y confianza. Super
Reply from En.fracomina.com
Muchas gracias por tu excelente reseña! Nos alegra saber que tu experiencia con nuestra página web y la rapidez en la entrega han sido de tu agrado. Para Fracomina, la seguridad y la confianza de nuestros clientes son prioridades absolutas. Agradecemos mucho tu recomendación y esperamos volver a verte pronto en nuestra tienda online. Un saludo del equipo Fracomina!
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Tjasa S.
3 Feb 2026
Verified reviewGood service - smooth and very fast return,
Reply from En.fracomina.com
❤️❤️
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Veronique D.
31 Jan 2026
Verified reviewwell and carefully packaged and delivered
Reply from En.fracomina.com
❤️❤️
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Laetitia D.
29 Jan 2026
Verified reviewVery nice clothes 😍 🤩
Reply from En.fracomina.com
❤️❤️
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Yolande H.
29 Jan 2026
Verified reviewSnelle levering, goede communicatie bij problemen
Reply from En.fracomina.com
Beste klant, Bedankt voor uw positieve feedback! We zijn blij te horen dat u tevreden bent met de snelle levering en onze communicatie. Ons team streeft er altijd naar om eventuele problemen direct en duidelijk op te lossen om u de best mogelijke ervaring te bieden. Graag tot de volgende keer in onze Fracomina online shop
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Lucia B.
29 Jan 2026
Verified reviewIk heb 88,83 eur voor deze trui betaald en ik ontvang 79,73 eur terug u houd hier 13,17 eur in voor de retourzending.Ik vind dit niet kunnen !Bij elke andere website is dit gratis!!
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Gabriela C.
29 Jan 2026
Verified reviewFabulous
Reply from En.fracomina.com
❤️❤️
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Dana S.
29 Jan 2026
Verified reviewYour site provides easy product search
Reply from En.fracomina.com
❤️❤️
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Yolande H.
23 Jan 2026
Verified reviewSnelle verzending, goede communicatie . Mijn item was zeer mooi, in een goede kwaliteit , maar helaas te klein.
Reply from En.fracomina.com
Beste klant, Bedankt voor uw mooie review! Het verheugt ons te horen dat u tevreden bent met de snelle verzending, onze communicatie en de kwaliteit van het artikel. Wat jammer dat het item helaas te klein was. We adviseren u voor een volgende aankoop gerust contact op te nemen met onze klantenservice voor advies over de pasvorm; we helpen u graag de perfecte maat te vinden. We hopen u snel weer te mogen verwelkomen in onze Fracomina online shop!
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Ana R.
23 Jan 2026
Verified reviewCompré un abrigo tres veces y se me canceló los tres por diferencia de stock . Increíble
Reply from En.fracomina.com
Estimada cliente, Lamentamos sinceramente lo ocurrido con su pedido. Le pedimos nuestras más sinceras disculpas, ya que situaciones de falta de stock como esta son extremadamente raras en nuestra tienda y entendemos perfectamente su frustración al tratarse de tres intentos fallidos. Para futuras ocasiones, la invitamos a ponerse en contacto con nosotros directamente ante cualquier inconveniente antes de publicar una reseña; estaremos encantados de ofrecerle el soporte necesario para resolver el problema de inmediato. Esperamos que, tras nuestra asistencia, pueda reconsiderar su valoración, sabiendo que dispone de un equipo de atención al cliente dedicado a solucionar cualquier incidencia en sus compras en Fracomina. Quedamos a su entera disposición para cualquier duda o apoyo en sus próximos pedidos.
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Maria S.
14 Jan 2026
Verified reviewHigh quality products, beatifully made, nice colors, affordable to buy on sales time / Scalapay. The delivery was nicely packed. Would definitely buy again.
Reply from En.fracomina.com
❤️❤️
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Klaudia H.
14 Jan 2026
Verified reviewEverything was perfect Communication and quick delivary
Reply from En.fracomina.com
Hello, Thank you so much for your wonderful review! Your satisfaction is our priority, and it's great to know we met your expectations. We look forward to serving you again soon! Best wishes. ❤️❤️
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Marie-Claire P.
13 Jan 2026
Verified reviewEverything was fine! Thank you!
Reply from En.fracomina.com
❤️❤️
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Laetitia D.
13 Jan 2026
Verified reviewPerfect🥰
Reply from En.fracomina.com
❤️❤️
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Veronique D.
13 Jan 2026
Verified reviewgood no problems to report
Reply from En.fracomina.com
❤️❤️
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Gert D.
13 Jan 2026
Verified reviewVery happy with my purchase, good on line chat customer support
Reply from En.fracomina.com
Hello, Thank you for taking the time to share your positive feedback! We're thrilled to hear that you're happy with your purchase and that our online chat customer support met your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards. ❤️❤️
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Eleonora V.
13 Jan 2026
Verified reviewI have been writing i want to return two items from my last order, but noone bothers to answer, and to send me airwaybill. Also my last return was disaster, you have sent me and someone else the same airwaybill, you should definitely work on your returns
Reply from En.fracomina.com
Dear Customer, Thank you for reaching out. We are sincerely sorry to hear about your frustration regarding the return process. Regarding the points you mentioned: Unreceived Emails: We have carefully checked our records and, unfortunately, we do not have any record of emails received from your address. This is likely why you haven't received a reply yet. We apologize for this communication gap, which may be due to a technical filter. Current Return: To make things easier and faster for you, you can process your return directly through our dedicated portal at this link: [https://resi.fracomina.it/language/en]. You will be able to generate your documentation there immediately. Previous Order: We have reviewed your last return and, on our end, no anomalies were found in the final processing. Regarding the duplicated airwaybill you mentioned, we have shared this feedback with our logistics team to ensure it remains an isolated incident. If you encounter any issues with the link or need further support, please do not hesitate to contact us again—we are here to help. If you find this direct solution helpful, we would truly appreciate it if you would consider updating your review once the process is complete. Best regards, The Fracomina Team
Reply from Eleonora V.
I want to return items from order #FR-WW-20642, in the link you sent me when I complete the details it says Non ci sono prodotti per cui è possibile effettuare un reso. Please advise!
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