Review Summary
Ecoalf is often described as easy to order from, with quick delivery, clear updates and well-packaged parcels. Customers also mention comfortable, stylish clothes that feel beautifully made and hold up well over time, though a few reviews point to late deliveries or a size issue that needed an exchange.
Delivery
"Easy site to navigate, superb products, ethically and thoughtfully produced, designed and brought to life. Super stylish, brilliantly hard wearing…"
Easy site to navigate, superb products, ethically and thoughtfully produced, designed and brought to life. Super stylish, brilliantly hard wearing and swiftly dispatched in sustainable packaging. Extremely highly recommended.
"Arrived quickly. The FedEx tracking service is good."
"Real fan of the brand. Great quality, extensive range and fast international delivery. When I need to buy clothing/shoes. One of the 1st places I…"
Real fan of the brand. Great quality, extensive range and fast international delivery. When I need to buy clothing/shoes. One of the 1st places I look.
Digital experience
"Absolutely fabulous. Site was easy to navigate, great deals, wonderful products and all underpinned by a brilliant ethos."
"Easy website to coordinate! Great price, including shipping"
"Great company with really sound values and practices. Easy to use website b"
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P. M.
15 Jan 2025
Verified reviewExcellent customer service. Did not take long to arrive at all.
Reply from Ecoalf.com
Hello Paul, Thank you for your feedback! We're so glad to hear that you had a great experience with our customer service and fast delivery. We truly appreciate your support!
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M. H.
12 Jan 2025
Verified reviewAlways very prompt delivery and good customer service
Reply from Ecoalf.com
Hello Michelle Thank you for your kind words! We're happy to hear that you're satisfied with our fast delivery and customer service. We appreciate your support and look forward to serving you again soon!
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R. C.
6 Jan 2025
Verified reviewReally please with the speed and ease of ordering this coat. Especially as it had to come to England.
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A. O.
4 Jan 2025
Verified reviewMy recently order from Ecoalf has arrived and I couldn't be happier withmy puffer coat. I like the shape, it's really lightweight and water repellent. I'd also say it keeps you warm even at -2 degrees. I'm very happy with my purchase.
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L. W.
23 Dec 2024
Verified reviewOrdering was smooth. The website was informative and easy to navigate. Delivery was timely, and the product, a men’s button-down shirt, was as advertised.
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L. B.
18 Dec 2024
Verified reviewGreat company very fast delivery to the uk
Reply from Ecoalf.com
Hello Lisa, Thank you for your kind words! We're delighted to hear that you had a great experience with our company and that your order arrived quickly in the UK. We truly appreciate your support and look forward to serving you again
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L. K.
15 Dec 2024
Verified reviewThey don’t respond to emails quick enough or give enough description about their products.
Reply from Ecoalf.com
Hello Laura, Thank you for sharing your feedback. We sincerely apologize for any delays in responding to your emails and for not providing enough product details. We always strive to improve our communication and product descriptions, and your comments will help us enhance these areas. If you have any specific questions or need more information about our products, please don't hesitate to reach out again. We are here to assist you. Thank you for your understanding. Best regards, ECOALF Customer Care Team
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G. R.
9 Dec 2024
Verified reviewI used your size guide to find my size but when my coat arrived it was far too big. I’m now having to wait much longer for the smaller size and I need it now as the weather is very cold.
Reply from Ecoalf.com
Hello Gina, Thank you for reaching out, and we truly apologize for the frustration this has caused. We completely understand how important it is to have the right size, especially with the cold weather. We’re so sorry that the coat you received didn’t fit as expected and that you now have to wait longer for the smaller size. We will have into consideration how misleading the size guide was so we can improve this aspect. Best regards, ECOALF Customer Care Team
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J. H.
9 Dec 2024
Verified reviewDelighted with the product. Initial problem with delivery was quickly resolved after contacting Ecoalf.
Reply from Ecoalf.com
Hello Julie, Thank you so much for your kind feedback. We're thrilled to hear that you're delighted with your product. We apologize for the initial delivery issue, but we're glad it was quickly resolved once you contacted Ecoalf. Best regards, ECOALF Customer Care Team
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J. F.
30 Nov 2024
Verified reviewEasy and clear website. Very quick dispatch and eco-friendly packaging.
Reply from Ecoalf.com
Hello James! Thank you for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate and appreciated our quick dispatch and eco-friendly packaging. Your support means a lot to us as we strive to promote sustainability. We look forward to serving you again soon! Best regards, The ECOALF Team
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P. F.
15 Nov 2024
Verified reviewQuick, easy and very efficient
Reply from Ecoalf.com
Hello Peter, Thanks for sharing your feedback! We're thrilled to hear that you found the process quick, easy, and efficient. Best regards, ECOALF Customer Care Team
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C. S.
12 Nov 2024
Verified reviewIt was fast and the size was perfect. I liked the product also.
Reply from Ecoalf.com
Hello, Thank you for your feedback. We are glad to hear that your experience was positive and you liked the product you received. Best regards, ECOALF Customer Care Team
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C. P.
29 Oct 2024
Verified reviewBrilliant,easy to use website
Reply from Ecoalf.com
Hellor Chris, In Ecoalf we always aim to make shopping with us as smooth and enjoyable as possible. Thefore, we're so pleased to hear that you found our website easy to use. Best regards, ECOALF Customer Care Team
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B. R.
29 Oct 2024
Verified reviewThe process of buying and exchanging has been fatastic. I was very impressed with the turn around. The trainers look great and are really comfortable. I have knocked 1 star simple as they wear very slightly wide. This actually suits me for what i use them for but i think its important to highlight this for other people.
Reply from Ecoalf.com
Hello Ben, Thank you so much for your thoughtful feedback! We’re thrilled to hear that the buying process went smoothly, and that you’re happy with the trainers' look and comfort. We truly appreciate you sharing your experience. Regarding the fit, we’ll make sure to highlight this detail for others, as we understand how important it is when choosing the right size. We're glad it worked well for you, but we always value the input to help others make informed decisions. Best regards, ECOALF Customer Care Team
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S. S.
28 Oct 2024
Verified reviewNice looking & easily navigable website. Fast delivery with no problems!
Reply from Ecoalf.com
Hello Sarah, We are glad to hear that your experience was positive and that the whole process was efficient for you. Thank you for sharing your experience with us. Best regards, ECOALF Customer Care Team
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M. Z.
17 Oct 2024
Verified reviewFast delivery. Good quality products
Reply from Ecoalf.com
Hello Manuela, Thank you so much for your wonderful feedback! We're thrilled to hear you received your order quickly and that you appreciate the quality of our products. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellence. Warm regards, The ECOALF Team
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A. C.
17 Oct 2024
Verified reviewEasy to order and quick delivery
Reply from Ecoalf.com
Hello Alessia, Thank you for your wonderful review! We’re thrilled to hear that you found the ordering process easy and enjoyed quick delivery. Your satisfaction means a lot to us as we strive to provide a seamless experience for our customers. We truly appreciate your support! Best regards, The ECOALF Team
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Y. V.
17 Oct 2024
Verified reviewI haven’t received the product yet. I sent a contacto and no response
Reply from Ecoalf.com
Hello Yohn, We sincerely apologize for the inconvenience you've experienced with your order and the lack of response to your inquiry. Your feedback is invaluable to us, and we are committed to addressing these issues as swiftly as possible. Thank you for your patience and understanding as we work to resolve this matter. Warm regards, The Ecoalf Team
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M. D.
15 Oct 2024
Verified reviewThe delivery was all good
Reply from Ecoalf.com
Hello Mai! Thank you so much for your positive feedback! We’re thrilled to hear that your delivery experience was smooth and met your expectations. Your support means a lot to us as we strive to make every aspect of our service as eco-friendly and efficient as possible. Warm regards, The ECOALF Team
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P. S.
15 Oct 2024
Verified reviewDisappointing customer service. I am trying to return an item and there is an issue generating the returns label. I have tried contacting customer service on numerous occasions - no telephone operators ever available and no answer to my emails. I do leave bad reviews lightly but feel, given the price of items Customer Services should be available to resolve issues.
Reply from Ecoalf.com
Hello Patricia, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've encountered with our customer service and the return process. Your experience is important to us, and we understand how frustrating this must be. We are continuously working to improve our support channels to better assist our customers. Your insights will help us enhance our service. Best regards, The Ecoalf Team
Reviews displayed in chronological order