Review Summary
Ecoalf is often described as easy to order from, with quick delivery, clear updates and well-packaged parcels. Customers also mention comfortable, stylish clothes that feel beautifully made and hold up well over time, though a few reviews point to late deliveries or a size issue that needed an exchange.
Delivery
"Easy site to navigate, superb products, ethically and thoughtfully produced, designed and brought to life. Super stylish, brilliantly hard wearing…"
Easy site to navigate, superb products, ethically and thoughtfully produced, designed and brought to life. Super stylish, brilliantly hard wearing and swiftly dispatched in sustainable packaging. Extremely highly recommended.
"Arrived quickly. The FedEx tracking service is good."
"Real fan of the brand. Great quality, extensive range and fast international delivery. When I need to buy clothing/shoes. One of the 1st places I…"
Real fan of the brand. Great quality, extensive range and fast international delivery. When I need to buy clothing/shoes. One of the 1st places I look.
Digital experience
"Absolutely fabulous. Site was easy to navigate, great deals, wonderful products and all underpinned by a brilliant ethos."
"Easy website to coordinate! Great price, including shipping"
"Great company with really sound values and practices. Easy to use website b"
-
J. H.
7 Apr 2025
Verified reviewPrompt delivery. Smooth transaction.
Reply from Ecoalf.com
Hello Joanne, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed prompt delivery and a smooth transaction. Your feedback inspires us to continue our commitment to excellent service. We appreciate your support and look forward to serving you again in the future!
-
E. K.
17 Mar 2025
Verified reviewQuick delivery.Good communication
Reply from Ecoalf.com
Hello! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you appreciated the quick delivery and good communication. Your feedback fuels our commitment to providing exceptional service. We look forward to serving you again in the future! Best regards, The ECOALF Team
-
E. O.
17 Mar 2025
Verified reviewCannot comment about product as have not received my delivery yet . Unfortunately now on holiday for some time . Disappointed that I could not bring my new coat . Also disappointed with customer service . Emailed Ecoalf for sizing information . I received an aknowledement but no further information. Hope my new coat fits !
Reply from Ecoalf.com
Hello, Thank you for sharing your experience with us. We are truly sorry to hear that your delivery was delayed and that you were unable to enjoy your new coat while on holiday. We understand how important timely service is, and we appreciate your feedback regarding our sizing information response. Your comments help us improve, and we hope your coat fits perfectly when it arrives. Warm regards, The Ecoalf Team
-
C. Q.
4 Mar 2025
Verified reviewGreat trainers, purchased off the back of buying the same trainers in grey the month before. Purchased the first pair as I liked the look of them and love the ethos of the company, purchased the 2nd pair due to the comfort and feel of the original pair bought.
Reply from Ecoalf.com
Hello Chris, Thank you for your feedback! We're delighted that you loved the trainers so much. It's great to hear that both the style and comfort are meeting your expectations. We really appreciate your support of our values and are happy to know that our product is delivering both in looks and feel. Enjoy your new pairs!
-
D. C.
3 Mar 2025
Verified reviewFantastic delivery speed - great comms
Reply from Ecoalf.com
Hello David, Thank you for your kind words! We're glad to hear you were happy with the delivery process. We truly appreciate your support!
-
A. E.
25 Feb 2025
Verified reviewExcellent service. Amazing products.
Reply from Ecoalf.com
Hello! Thank you so much for your kind feedback! We are happy to know that you're satisfied with both our service and the quality of our products. We work hard to ensure a great experience for all our customers, and we're glad to see it reflected in your satisfaction. We look forward to serving you again soon!
-
D. K.
22 Feb 2025
Verified reviewGreat service. Very fast delivery. If you don't find your size, they will send you confirmation once it in stock.
Reply from Ecoalf.com
Hello! Thank you for your feedback! We're so glad to hear that you're happy with our fast delivery and the service provided. We always aim to keep you informed about stock availability, and we appreciate your patience while we work to fulfill your order. We look forward to your next shopping experience with us!
-
K. B.
21 Feb 2025
Verified reviewExcellent service, next day delivery to a different country, easy return. I love the winter jackets I ordered.
Reply from Ecoalf.com
Hello Katya, Thank you so much for your kind feedback! We're delighted to hear you had a great experience with our service and that you love the winter jackets. We always strive for smooth and fast deliveries and easy returns to make shopping with us a pleasant experience. We look forward to serving you again in the future!
-
A. M.
21 Feb 2025
Verified reviewterrible customer service and more than 1 month wait of delivery to US
Reply from Ecoalf.com
Hello Alexandra, We’re truly sorry for the delay and inconvenience caused. After reviewing your order, we found that the requested size change could not be processed due to the item being out of stock. We understand how frustrating this is, and we're actively working to improve this aspect. We hope you’ll consider giving us another opportunity in the future. Thank you for your understanding!
-
G. C.
13 Feb 2025
Verified reviewI am very happy with my order. The delivery was so quick and easy and the items are very nice. I always enjoy shopping at ecoalf.
Reply from Ecoalf.com
Hello Gemma, Thank you for your kind words! We're so happy to hear that you had a great shopping experience with us. We're committed to providing high-quality products and fast delivery, and it's fantastic to know you're satisfied with both. We truly appreciate your continued support, and we look forward to your next purchase at Ecoalf!
-
L. P.
13 Feb 2025
Verified reviewI haven't received anything. I have been waiting a week, and it was supposed to arrive in 3/5 days.
Reply from Ecoalf.com
Hello Lucia, We apologize for the delay in your delivery. Shipping times can occasionally be affected by unforeseen circumstances, and deliveries to the United States may take 5 to 7 business days due to customs processing. We always recommend checking the tracking number for more details on the current status of your package.
-
L. E.
12 Feb 2025
Verified reviewI ordered a jacket, tried to go through the exchange process for a new size and was sent to an error page. When I got in contact with the company, they informed me that I could not exchange because they had run out of that size.
Reply from Ecoalf.com
Hello Lilly, Thank you for sharing your experience, and we apologize for the inconvenience caused. We understand how frustrating it can be when things don’t go as expected. Unfortunately, sometimes due to stock limitations, we are unable to fulfill exchange requests. We appreciate your patience and encourage you to explore other options, such as returning the item for a refund. If you have any further questions, feel free to reach out!
-
S. J.
3 Feb 2025
Verified reviewQuick delivery and updates at each stage. I haven’t had any issues at all and have no reservations using ecoalf again.
Reply from Ecoalf.com
Hello Steven, Thank you for your wonderful feedback! We're so pleased to hear that your experience with our delivery and updates was smooth. It's great to know you’ve had no issues and feel confident in shopping with us again. We truly value your trust and look forward to serving you in the future!
-
K. F.
31 Jan 2025
Verified reviewA real fan of the brand. I have a number of items of clothing and have to say they are quality. Well made, comfortable to wear and have received so many compliments as to how good they look. Brilliant too they are ecological. This long sleeve t shirt, feels so good on, is a great colour and is versatile wearing with jeans or something smarter. Very happy, so much so I have also purchased another colour.
Reply from Ecoalf.com
Hello Kevin, We're delighted to hear you're a fan of our brand and that our products meet your expectations in both quality and style. It’s great to know you’re enjoying the versatility and comfort of our long-sleeve t-shirt, and we really appreciate your commitment to supporting eco-friendly fashion. We’re sure the new color will look just as great! Thanks for your continued support and for sharing your positive experience with us!
-
D. H.
31 Jan 2025
Verified reviewAmazing quality!
Reply from Ecoalf.com
Hello David, We're so glad to hear you're pleased with the quality of our products. We take great pride in offering items that not only look great but are also built to last. Your satisfaction means a lot to us, and we truly appreciate your support!
-
M. H.
30 Jan 2025
Verified reviewLove ecoalf brand ethics, sustainability choices and quality of clothing. Very costly although worth it in most cases
Reply from Ecoalf.com
Hello Michelle, Thank you for your thoughtful feedback! We're happy to hear that our focus on sustainability and quality resonates with you. We understand that investing in long-lasting, eco-conscious products can be a bit pricier, but we’re committed to delivering value through durability and environmental responsibility. Your support truly motivates us to continue improving and offering products that align with a sustainable future!
-
Z. K.
27 Jan 2025
Verified reviewAmazing service. Ordered Sunday and had my product on Tuesday evening. Quick and efficient
Reply from Ecoalf.com
Hello! Thank you for your feedback! We’re glad to hear that you had a positive experience with our delivery. We always strive to provide a quick and efficient service for our customers, and we appreciate you taking the time to share your thoughts. We look forward to serving you again soon!
-
G. E.
27 Jan 2025
Verified reviewDHL informed me the product was going to be delivered on a specific day, while tracking was showing the product to be still in Spain on that day.
Reply from Ecoalf.com
Hello Gianluca, We understand how frustrating that can be. Sometimes tracking information takes time to update, and delivery estimates may change based on the carrier’s logistics. We recommend keeping an eye on the tracking link for the most up-to-date information.
-
S. N.
27 Jan 2025
Verified reviewWarm and very well made
Reply from Ecoalf.com
Hello Sarah, Thank you for your feedback! We’re so happy to hear that you find the product warm and well-made. We put a lot of effort into creating high-quality items, and it’s great to know that you are satisfied. We hope you continue enjoying your purchase1
-
R. M.
17 Jan 2025
Verified reviewAmazing trainers Fit style value. Quality is excellent so give the product team a big raise !
Reply from Ecoalf.com
Hello Roger, Thank you so much for your kind words! We're really happy to hear that you love the trainers and appreciate their quality and value. We’ll definitely share your feedback with our product team!
Reviews displayed in chronological order