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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
29 Oct 2021
Verified reviewvery good web site
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A. A.
29 Oct 2021
Verified reviewWell laid out site and easy to navigate. Order process and delivery executed speedily too. Many thanks
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A. A.
29 Oct 2021
Verified reviewExcellent! As a budding artist I was looking for some more supplies and came across Cowling & Wilcox. They had everything I wanted at an excellent price, much cheaper than than I expected. It took a few days to arrive but that was ok. I'm delighted!!
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A. A.
29 Oct 2021
Verified reviewDelivery is a bit slower but I don't mind that. I am always pleased with my orders a d always well packaged. Couldn't ask for more!
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A. A.
29 Oct 2021
Verified reviewExcellent customer service.I needed an Archival Box in a hurry for a work interview. Cowling and Wilcox were extremely helpful in ensuring I received my order in time.
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A. A.
29 Oct 2021
Verified reviewI had a great experience! I bought some linen canvas in promotion!! It was a great deal
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A. A.
29 Oct 2021
Verified reviewThe price the cheapest online and came within expected time, will look at using them for future purchases.
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A. A.
29 Oct 2021
Verified reviewGreat product, service & delivery.
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A. A.
29 Oct 2021
Verified reviewI do use this supplier fairly often and they are definitely reliable and have competitive prices. their only fault is that it can take a few days to make up the order but once dispatched the carrier is quick.
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A. A.
29 Oct 2021
Verified reviewI am very pleased with my items purchased recently.
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A. A.
29 Oct 2021
Verified reviewNo problems on line, service good as always, and delivered on time, will use again when the need arises.
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A. A.
29 Oct 2021
Verified reviewEasy to order online and fast delivery, smooth operations. So far so good. Haven’t tried the products yet.
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A. A.
29 Oct 2021
Verified reviewGood service, arrived quickly and well wrapped.
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A. A.
29 Oct 2021
Verified reviewDelivery took time but it was during their sale so I allowed extra time. Great quality products for great value.
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A. A.
29 Oct 2021
Verified reviewFirst time visiting site. Was very easy to find my way around and was delighted with the amount of products and prices. Easily found what I was looking for. Will definitely be back for more!
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A. A.
29 Oct 2021
Verified reviewGreat service products arrived within the designated time Definitely use again
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A. A.
29 Oct 2021
Verified reviewExcellent, fast service.
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A. A.
29 Oct 2021
Verified reviewall good
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A. A.
29 Oct 2021
Verified reviewProducts arrived in good order and within stated delivery time. It would be useful, however, to identify delivery time more precisely (am or pm and exact date/day) in advance as it is not always convenient to stay available for delivery over the three day period just in case. I have other aspects of life to get on with.
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A. A.
29 Oct 2021
Verified reviewGood.
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