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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
3 Nov 2021
Verified reviewEverything just as ordered, and promptly delivered, well-packed.
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A. A.
3 Nov 2021
Verified reviewEasy to use site, excellent products.
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A. A.
3 Nov 2021
Verified reviewGood communication, quick and efficient ordering process. Would use again.
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A. A.
3 Nov 2021
Verified reviewSpeedy delivery and packaged well. Not opened yet as a Christmas present.
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A. A.
2 Nov 2021
Verified reviewExcellent service
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A. A.
31 Oct 2021
Verified reviewExcellent service the goods came well packaged and in good time. The system 3 paints as expected although to me they seem not as thick as the tubs I use. However they spread and mix well. The colour is quite strong.
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A. A.
30 Oct 2021
Verified reviewAlways a great selection of items, inks bought as they were on sale and I’d wanted them for a long time. Well wrapped and quickly dispatched thank you
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A. A.
30 Oct 2021
Verified reviewEasy to use site. Very helpful customer service. They could not have been more helpful with my queries. I will happily be back!
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A. A.
29 Oct 2021
Verified reviewClear site, frequent sales and I was kept informed about the delivery. All good!
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A. A.
29 Oct 2021
Verified reviewI started dealing with Cowling and Wilcox quite recently. The products and service that I've received have been outstanding. One one occasion, I wanted to amend an order that I'd placed online, called and was greeted with a friendly, helpful person who sorted out my issue in no time. I would certainly recommend Cowling and Wilcox
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A. A.
29 Oct 2021
Verified reviewGreat service everything turned up on time and great condition.
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A. A.
29 Oct 2021
Verified reviewAlways great service.
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A. A.
29 Oct 2021
Verified reviewFantastic prices and service.
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A. A.
29 Oct 2021
Verified reviewAs a novice I was looking for a few boards that wouldn't break my budget that I could practice on. These were idea in the sale. They arrived within a week and were safely packed.. They were ready to paint on and the paint applied without any problems.
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A. A.
29 Oct 2021
Verified reviewExcellent products and excellent pricing
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A. A.
29 Oct 2021
Verified reviewGreat value products and good value and speed of delivery, but the packaging was less than adequate. I had a couple of heavy-ish boxes (containing paint tubes) and a few canvas boards and they were sent in a Jiffy bag which arrived at my house in shreds and inside a Royal Mail ‘we are sorry’ bag! The Jiffy bag was nowhere near sturdy enough for the job. Fortunately all the contents of the bag were delivered and miraculously there was little damage, but it could have been a far different story. Please change your packaging!
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A. A.
29 Oct 2021
Verified reviewItem arrived soon after ordering.
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A. A.
29 Oct 2021
Verified reviewGreat service and communication
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A. A.
29 Oct 2021
Verified reviewUnfortunately several of my stretched canvases were damaged. Lovely lady immediately organised replacements. Excellent customer service.
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A. A.
29 Oct 2021
Verified reviewFantastic price and prompt service.
Reviews displayed in chronological order
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