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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
6 Nov 2021
Verified reviewEfficient mail order system , very satisfied with recent order, —-however a past order of an easel proved a disaster! Horrible easel and no help given after requesting Custer,mer. Service to help me.
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A. A.
6 Nov 2021
Verified reviewAn efficient system to use and understand. Product arrives speedily and well packaged.
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A. A.
5 Nov 2021
Verified reviewDespite all their emails going to my junk folder (which made me think I hadn’t heard from them!) I was very happy with the service.
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A. A.
5 Nov 2021
Verified reviewI buy from Cowling and Wilcox on a regular basis for my own art and recommend them to customers too.
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A. A.
5 Nov 2021
Verified reviewmore than happy and the packaging was to be commended
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A. A.
5 Nov 2021
Verified reviewGood delivery time. Good quality products. Great service.
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A. A.
5 Nov 2021
Verified reviewGreat help and advice. Quick delivery.
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A. A.
5 Nov 2021
Verified reviewVery helpful
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A. A.
5 Nov 2021
Verified reviewA good range of products at fair prices.
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A. A.
5 Nov 2021
Verified reviewExcellent service delivering the best quality material.
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A. A.
5 Nov 2021
Verified reviewSplendid just like before !
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A. A.
4 Nov 2021
Verified reviewVery pleased with the service and delivery time. I have no complaints and will continue to use this company.
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A. A.
4 Nov 2021
Verified reviewExcellent service.
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A. A.
4 Nov 2021
Verified reviewFirst rate service and the product quality is fantastic
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A. A.
4 Nov 2021
Verified reviewExcellent products and customer services
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A. A.
4 Nov 2021
Verified reviewEverything was good
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A. A.
4 Nov 2021
Verified reviewThe site is easy andhas a vast range of arts and crafts products with good discounts and fast delivery.
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A. A.
4 Nov 2021
Verified revieweasy to navigate website, fast delivery, well wrapped
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A. A.
4 Nov 2021
Verified reviewAn excellent choice of art materials at a very competitive prices; often with amazing offers. Easy ordering online and with the option of free collection make buying a pleasure from this company.
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A. A.
4 Nov 2021
Verified reviewExcellent value for money. Speedy Delivery.
Reviews displayed in chronological order
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