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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
24 Nov 2021
Verified reviewGreat choice, fast delivery, impressed and would use again
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A. A.
24 Nov 2021
Verified reviewGood quick delivery
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A. A.
24 Nov 2021
Verified reviewCowling & Wilcox have a wide range of products and good value pricing, especially during sales.
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A. A.
24 Nov 2021
Verified reviewExcellent products, great deals and fast delivery.
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A. A.
24 Nov 2021
Verified reviewI would expect first class mail for the price you charge.
Reply from Cowlingandwilcox.com
Thank you for taking the time to feedback to us. We send out all our parcels using either First Class Royal Mail or Next Day Couriers. I'm very disappointed if, in error, we've used a Second Class service for your delivery. Could you please confirm which service we used and we will certainly compensate you for this if the service was incorrect. I do apologise for the inconvenience. Kind regards, Guy.
Reply from A. A.
Your email says dispatched on 01/11/21 but took 4 days to drive.
Show exchanges Hide exchanges -
A. A.
10 Nov 2021
Verified reviewAbsolutely quality sleeves for presentation and tidiness. Well worth the money. Prompt delivery. Will definitely use this company for further art supplies. Keep up the good work. 👍
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A. A.
10 Nov 2021
Verified reviewThe Item was quickly and safely delivered.
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A. A.
9 Nov 2021
Verified reviewVery pleased with your service
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A. A.
9 Nov 2021
Verified reviewEasy to use site, has a good variety of art materials at a very good price. Ordering was straightforward and delivery was prompt.
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A. A.
9 Nov 2021
Verified reviewA user friendly website.
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A. A.
9 Nov 2021
Verified reviewMy daughter was pleased with all her products. One item was out of stock and the customer service was great-they emailed and offered alternatives.
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A. A.
9 Nov 2021
Verified reviewEasy and very competitively priced website. Well packaged delivery.
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A. A.
9 Nov 2021
Verified reviewThe site was absolutely clear as to categories of goods held and contents of each category with concise description of the goods accompanied by photographs which confirmed the goods were the precise ones for which I had been looking.
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A. A.
8 Nov 2021
Verified reviewReally helpful customer service
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A. A.
8 Nov 2021
Verified reviewI am always satisfied with my purchases and am very glad such an art supply store exists in my nearest town as well as online. Staff in the store are always so very helpful.
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A. A.
8 Nov 2021
Verified reviewGreat range of pens and I am delighted with the ones I ordered which arrived promptly. I will be back for more, I'm sure.
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A. A.
8 Nov 2021
Verified reviewGreat website and no problems placing order or with delivery.
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A. A.
8 Nov 2021
Verified reviewProducts are excellent and easy to order and good delivery service.
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A. A.
6 Nov 2021
Verified reviewHappy with products and customer surface when wanted to add to order
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A. A.
6 Nov 2021
Verified reviewgood servicce, good product
Reviews displayed in chronological order
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