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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
25 Nov 2021
Verified reviewGood service excellent product
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A. A.
25 Nov 2021
Verified reviewFast delivery. Great prices. Always reliable . Thank you
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A. A.
25 Nov 2021
Verified reviewThank you, the mini canvas boards arrived in good time.
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A. A.
25 Nov 2021
Verified reviewNice site, and made purchase easy, but site kept saying it was still in my basket and send me reminders
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A. A.
25 Nov 2021
Verified reviewGreat service!
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A. A.
25 Nov 2021
Verified reviewGreat service , very quick delivery. Small issue with damage on item received but it was dealt with very efficiently.
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A. A.
25 Nov 2021
Verified reviewFine quick delivery.
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A. A.
25 Nov 2021
Verified reviewV Fast efficient service, no complaints at all
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A. A.
25 Nov 2021
Verified reviewAlways efficient and have all that I need Thank you
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A. A.
25 Nov 2021
Verified reviewQuick and efficient. Nothing to add really
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A. A.
25 Nov 2021
Verified reviewA great company to shop with. Excellent value for money
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A. A.
25 Nov 2021
Verified reviewI wish all sites were this easy ! Brilliant . Easy to navigate , delivery on time ,very well packaged . Thank you
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A. A.
25 Nov 2021
Verified reviewEasy site to navigate around, fast delivery, well packed, recommended seller.
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A. A.
25 Nov 2021
Verified reviewGreat website, easy to navigate and easy to order. Goods arrived quickly and well packaged.
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A. A.
25 Nov 2021
Verified reviewAll items are Christmas presents for my daughter and have not been opened or used. They all look great, website was easy to use, everything arrived promptly. A great service.
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A. A.
25 Nov 2021
Verified reviewExcellent service. The packaging on my purchase has been squashed in transit. It was replaced immediately.
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A. A.
25 Nov 2021
Verified reviewMy experience with Cowling and Wilcox was generally good the only thing I have to add is they should email you when they dispatch your items.
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A. A.
25 Nov 2021
Verified reviewVery efficient service with good quality materials at an excellent price
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A. A.
25 Nov 2021
Verified reviewDelivery a bit slow, but otherwise fine
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A. A.
25 Nov 2021
Verified reviewExcellent product, great service and good website to navigate. Description of product is exactly as received and really good value.
Reviews displayed in chronological order
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