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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
7 Dec 2021
Verified reviewExcellent prices and delivery. Now on my list of favoured suppliers.
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A. A.
7 Dec 2021
Verified reviewPerfect service and customer service.
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A. A.
7 Dec 2021
Verified reviewMy order arrived quickly and was well packaged.
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A. A.
7 Dec 2021
Verified reviewGood supply of products and prompt delivery
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A. A.
7 Dec 2021
Verified reviewDelivery was excellent. Have given 4 *s not 5 as there was far too much email follow up after my purchase. I unsubscribed from circulars but still got a reminder of something left in my basket...
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A. A.
7 Dec 2021
Verified reviewVery helpful as always
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A. A.
7 Dec 2021
Verified reviewAll as expected. Items arrived in good time
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A. A.
7 Dec 2021
Verified reviewReally pleased with my paints and pastels and they arrived very fast! :)
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A. A.
7 Dec 2021
Verified reviewVery prompt
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A. A.
7 Dec 2021
Verified reviewWeb site was excellent and very straightforward to order. Delivery was fast too. All great!
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A. A.
7 Dec 2021
Verified reviewI’ve ordered manny times from cowling and Wilcox and I’ve never had any problems so far. My order arrived quickly too
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A. A.
7 Dec 2021
Verified reviewNavigation to the site was easy enough and ordering and delivery far exceeded my expectation as I needed the items quickly and they arrived before I was expecting them.
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A. A.
7 Dec 2021
Verified reviewCowling & Wilcox always have great prices. I wanted a variety of drawing inks and they had them all in stock. Their prices were good and delivery was quick. It's a great site.
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A. A.
7 Dec 2021
Verified reviewArrived quickly, well packed, all ok
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A. A.
7 Dec 2021
Verified reviewReally happy with product quality and delivery time
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A. A.
7 Dec 2021
Verified reviewExcellent.
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A. A.
7 Dec 2021
Verified reviewThe paper is good quality affordable and wrapped well. Thank you
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A. A.
7 Dec 2021
Verified reviewExcellent service!!
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A. A.
7 Dec 2021
Verified reviewVery competitive price, and prompt service
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A. A.
7 Dec 2021
Verified reviewExcellent service!
Reviews displayed in chronological order
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