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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
18 Dec 2021
Verified reviewGreat communication and speedy delivery of correct well packaged order.
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A. A.
18 Dec 2021
Verified reviewA fast and efficient service and very good prices
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A. A.
18 Dec 2021
Verified reviewExcellent value for money and especially their Black Friday offer!
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A. A.
18 Dec 2021
Verified reviewSpot on
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A. A.
18 Dec 2021
Verified reviewFirst Class. Great delivery service and at a good price. Will use again.
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A. A.
18 Dec 2021
Verified reviewThe online communication with the sale staff was very poor, confusing to customers. You have to follow the order with emails and messages properly as it’s not difficult to purchase or delivery of my orders. I or my son always shopped at your Shoreditch store for the last 15 years, the service was great and still is. I could not find the click and pic option as my billing address on my account was Australian. But I indicated in the order message that my son will pick from Shoreditch store, and sent a email with all details re order to you.
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A. A.
18 Dec 2021
Verified reviewA fast and efficient service.
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A. A.
18 Dec 2021
Verified reviewExcellent quality and very well packaged
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A. A.
18 Dec 2021
Verified reviewFirst time using this company. Great service and a competitive price. I would definitely use them again.
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A. A.
7 Dec 2021
Verified reviewBrilliant price and really fast delivery.
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A. A.
7 Dec 2021
Verified reviewAll ok.
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A. A.
7 Dec 2021
Verified reviewEasy to choose and order and delivered quickly. What more could you ask for.
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A. A.
7 Dec 2021
Verified reviewThe pencils are a Christmas gift so can’t review product.
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A. A.
7 Dec 2021
Verified reviewQuick service, good items
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A. A.
7 Dec 2021
Verified reviewA reliable source of artists materials. Their regular sale prices are worth exploring.
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A. A.
7 Dec 2021
Verified reviewThe requested products were supplied promptly and were well wrapped.
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A. A.
7 Dec 2021
Verified reviewthe whole shopping experience was excellent
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A. A.
7 Dec 2021
Verified reviewExcellent transaction
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A. A.
7 Dec 2021
Verified reviewBrilliant company, will be bookmarking and using again for art supplies and presents.
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A. A.
7 Dec 2021
Verified reviewGreat service, bought a set of out brushes. They arrived quickly
Reviews displayed in chronological order
Contact
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