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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
21 Dec 2021
Verified reviewAlways excellent products, delivery and service
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A. A.
21 Dec 2021
Verified reviewSite was easily navigable, plenty of choices and easy to locate exactly what I was after.
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A. A.
21 Dec 2021
Verified reviewThe site was easy to navigate, product found and ordered with no trouble. The order was dispatched quickly and arrived safely, it was very well protected - this was a ceramic palette - even Royal Mail couldn't damage it!
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A. A.
21 Dec 2021
Verified reviewEasy to navigate site....Good colour chart for paints
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A. A.
21 Dec 2021
Verified reviewFast and quality service. The website helps you to get the correct paper for your new work of art.
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A. A.
21 Dec 2021
Verified reviewvery good service would recommend to friends
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A. A.
21 Dec 2021
Verified reviewGreat customer service. Goods arrived quickly. One was slightly damaged by courier but Cowlings replaced it immediately with no quibbles at all. Would definitely recommend and will be buying from here again.
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A. A.
21 Dec 2021
Verified reviewEasy to use website with all the products I want at a good price.
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A. A.
21 Dec 2021
Verified reviewTook me a while to realise how I ordered different tubes of paint. Prompt delivery , well packaged
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A. A.
21 Dec 2021
Verified reviewGreat product, fast delivery.
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A. A.
21 Dec 2021
Verified reviewGreat products and rapid delivery
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A. A.
21 Dec 2021
Verified reviewExcellent service and arrived promptly. My only criticism is that after the order was delivered my email was bombarded with far to many promo’s….. NOT a good thing!!!
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A. A.
21 Dec 2021
Verified reviewAll the items I ordered were packaged very well and shipped quickly. I particularly love the Simply Art Board for my current and future painting projects. Should I need any more art supplies in the future I will certainly look to buy them from Cowling and Wilcox.
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A. A.
21 Dec 2021
Verified reviewOrder fulfilled quickly. Site easy to navigate
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A. A.
21 Dec 2021
Verified reviewArrived fast and packed nicely, without any unnecesarry extra boxes ect.
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A. A.
21 Dec 2021
Verified reviewI added to my order over the phone the same day I placed the order on line. I paid for it straight away. When it didn’t arrive I called to be told that I needed to email to say I’d paid. Seems a bit odd but once they saw it had been fully paid they despatched the goods. I’m just glad I chased it.
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A. A.
21 Dec 2021
Verified reviewQuick and easy!
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A. A.
21 Dec 2021
Verified reviewEasy to use website. Prompt delivery of order.
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A. A.
21 Dec 2021
Verified reviewHi, l bought these paints for acrylic pouring.(which I’m new too) The reviews for these paints was excellent so I took the plunge. They mix great, vibrant colour. Delivery was great .
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A. A.
21 Dec 2021
Verified reviewI am yet to receive the vouchers. Your online system is really primitive!
Reviews displayed in chronological order
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